Safety, Quality & Training Leader

Safelite; Spokane (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Safelite is seeking a Safety, Quality, and Training Manager to oversee district-wide training and quality control. You will ensure technicians are proficient in auto glass repair, replacement, and recalibration while upholding safety standards.

You will roll out new processes, coach district managers, and drive continuous improvement in quality and safety. Travel up to 50% is required to support stores across the region.

Qualifications

• Proven experience in training, quality control, or related field.
• Expert knowledge of auto glass repair, replacement, and recalibration procedures.
• Familiarity with quality assurance, safety, and ergonomic best practices.
• Proficiency with incident management and training/quality management tools (NovoEd, Origami).

Responsibilities

• Oversee training programs and materials for technicians and managers.
• Establish and maintain district quality and safety standards.
• Coach managers on SWoF knowledge and KPI-based coaching.
• Lead Roll-out of new processes, products, and tools for repair/replacement/recalibration.
• Conduct audits and provide corrective actions for quality issues.

Skills

Training

Quality Assurance

Safety

Coaching

Communication

Data Analysis

Problem Solving

Travel (50%)

Tools

NovoEd

Origami

Job description

Safelite is seeking a Safety, Quality, and Training Manager to oversee district-wide training and quality control. You will ensure technicians are proficient in auto glass repair, replacement, and recalibration while upholding safety standards.

You will roll out new processes, coach district managers, and drive continuous improvement in quality and safety. Travel up to 50% is required to support stores across the region.