Safety Quality and Training Manager

Belron; Orchard Avenue (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Safelite Fulfilment is seeking a Safety, Quality and Training Manager to oversee training, quality control, and safety across the district. You will ensure associates are properly trained and meet quality standards while leading initiatives to reduce costs and improve processes.

The role emphasizes developing technicians, certifying new staff, and coaching managers on technical guidance using KPIs and Safelite procedures.

Qualifications

• Knowledge of Safelite Way of Fitting (SWoF) and Safelite tools.
• Ability to deliver training programs and onboard technicians.
• Experience coaching managers and field teams on technical issues.

Responsibilities

• Oversee training and development across the district.
• Establish and maintain quality control standards for products and services.
• Monitor technician performance and provide feedback and coaching.
• Lead safety policy updates and Safety Committee initiatives.
• Roll out new processes, tools, and calibration procedures.
• Partner with district leadership on warranty and loss issues.

Skills

Training delivery

Quality assurance

Safety compliance

Tools

SWoF

SafeTech Academy

TAD (Technician Assessment Database)

Job description

A Brief Overview The Safety, Quality and Training Manager is responsible for overseeing and managing all training and quality control activities the area they are assigned to. This role focuses on ensuring that employees are adequately trained and proficient in their roles and that the products or services they provide meet established quality standards, along with ensuring that associates are complying with safety standards.

What you will do

Training and Development

• Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Deliver training programs and materials utilizing SafeTech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations.
• Conduct training sessions, workshops, and seminars for technicians at various locations within the district.
• Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair.
• Responsible for assessing and certifying both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration.
• Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing installation/repair KPIs.
• Assess training needs and create individual development plans for technicians.
• Support Train the Trainer for new District Training & Quality Manager peers.
• Roll out and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement, and recalibration.
• Responsible for updating the district on changes for new and existing processes for repair, replacement, and recalibration.
• Provide ongoing coaching and training to skill up existing technicians when new requirements, tools, or technologies are introduced.
• Support the implementation of Vital Information and Fitting Instructions.

Quality Assurance

• Establish and maintain quality control standards for products, services, and processes within the district.
• Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed.
• Identify and address quality issues and take corrective actions to resolve them.
• Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues.
• Provide ongoing coaching for certified technicians to address quality issues.
• Drive district Cost of Quality reduction initiatives.

Safety

• Ensure that associates are trained on safety policies and procedures.
• Be available to answer safety related questions and provide assistance in fixing hazards.
• Communicate and implement updates to safety policies and procedures.
• Lead Safety Committee in partnership with the Safety team.