Safety Quality and Training Manager

Safelite; Spokane Valley (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Safelite is seeking a Safety, Quality and Training Manager to oversee district training, quality control, and safety programs. You will lead development initiatives for technicians, ensure adherence to standards, and coach stores to improve performance across repair, replacement, and recalibration processes.

You will partner with regional leadership to drive continuous improvement, monitor quality, and implement new tools and safety guidelines while traveling up to 50% within the district.

Qualifications

• Experience in training, quality control, or a related field.
• Expert knowledge of auto glass repair, replacement, and recalibration procedures.
• Familiarity with quality assurance, safety, and ergonomic best practices.
• Proven ability to lead and coach diverse teams.
• Willingness to travel up to 50% within district/region.

Responsibilities

• Lead Training & Development programs using SafeTech Academy curriculum to onboard technicians and develop skills.
• Establish and monitor quality standards for products, services, and processes; provide coaching to technicians.
• Coach on safety policies, lead Safety Committee, and implement updates to policies and procedures.
• Ensure compliance with certifications and installation/repair standards; perform audits and corrective actions.
• Collaborate with district and regional managers to align initiatives with business objectives.
• Provide ongoing coaching to address quality issues and drive cost-of-quality reductions.

Skills

Leadership

Training experience

Quality assurance

Safety practices

Communication

Analytical thinking

Problem solving

Software tools

Tools

NovoEd

Origami

Job description

A Brief Overview

The Safety, Quality and Training Manager is responsible for overseeing and managing all training and quality control activities the area they are assigned to. This role focuses on ensuring that employees are adequately trained and proficient in their roles and that the products or services they provide meet established quality standards, along with ensuring that associates are complying with safety standards.

What you will do

Training and Development:

• Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Deliver training programs and materials utilizing SafeTech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations.
• Conduct training sessions, workshops, and seminars for technicians at various locations within the district.
• Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair.
• Responsible for assessing and certifying both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration.
• Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing installation/repair KPIs.
• Assess training needs and create individual development plans for technicians.
• Support Train the Trainer for new District Training & Quality Manager peers.
• Roll out and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement, and recalibration.
• Responsible for updating the district on changes for new and existing processes for repair, replacement, and recalibration. Provide ongoing coaching and training to skill up existing technicians when new requirements, tools, or technologies are introduced.
• Support the implementation of Vital Information and Fitting Instructions.

Quality Assurance:

• Establish and maintain quality control standards for products, services, and processes within the district.
• Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed.
• Identify and address quality issues and take corrective actions to resolve them.
• Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues.
• Provide ongoing coaching for certified technicians to address quality issues.
• Drive district Cost of Quality reduction initiatives.

Safety

• Ensure that associates are trained on safety policies and procedures.
• Be available to answer safety related questions and provide assistance in fixing hazards.
• Communicate and implement updates to safety policies and procedures.
• Lead Safety Committee in partnership with the Safety team.
• Assist with incident reporting through Origami.
• Coach associates who are not adhering to safety practices.
• Help drive root cause analysis in partnership with the Safety team when incidents occur.

Compliance:

• Ensure that all associates adhere to company policies, procedures, and industry regulations.
• Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.
• Conduct audits and assessments to verify compliance and recommend corrective actions when necessary.
• Communicate progress, challenges, and achievements to senior management.

Collaboration:

• Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
• Work with cross-functional teams to implement best practices and improve operational efficiency.
• Lead by example, practicing safe behaviors and holding those around you to high levels of quality.

Performs other duties as assigned

Complies with all policies and standards

Skills and Abilities

Leading by example

Proven experience in training, quality control, or a related field.

Expert knowledge of auto glass repair, replacement, and recalibration procedures.

Familiarity with quality assurance, safety, and ergonomic best practices.

Good communication and interpersonal skills.

Analytical and problem-solving abilities.

Proficiency in using incident management, training and quality management software and tools (NovoEd and Origami)

Willingness to travel within the district or region up to 50% of the time.

Physical requirements include, but are not limited to:

• Ability to work at a physical retail location within the region.
• Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.