Auto Glass Installation Technician Trainee

Safelite Group; Eden Prairie (MN); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking an Auto Glass Technician to join our team. In shop or on the go, you will perform repairs, replacements and recalibrations using Safelite training and our industry-leading tools, delivering safety, quality and outstanding customer service.

You’ll work with True Seal, Ezi-Wire, GTS and MRM technology, drive Safelite vehicles as needed, and communicate with customers to promote services.

Qualifications

• High school diploma or GED/equivalent preferred.
• Valid driver's license is required to operate a company vehicle.
• Safelite SafeTech certification is required.

Responsibilities

• Provide glass repair/replacement services at a Safelite Shop or Mobile Glass Shop.
• Recalibrate automotive safety systems and perform diagnostic testing.
• Operate Safelite tools and technologies safely and effectively.
• Operate company and customer vehicles as needed.
• Communicate with customers in person, by text, and on the phone; promote Safelite services.
• Perform other duties and comply with policies.

Skills

Lifting and carrying

Customer service

Tool operation

Diagnostics and recalibration

Safety compliance

English reading/writing

Communication

Stamina

Chemicals handling

Education

High School Diploma or GED/Equivalent (Preferred)

Valid state driver's license

Safelite SafeTech certification

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

Mobile Resource Management (MRM) technology

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite's tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the "Safelite Way of Fitting", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned
• Complies with all policies and standards

What you'll get:

• Competitive weekly pay starting at $22.25/hour, increasing to $26.50/hour after training and certification.
• Earn additional income when customers choose value added products and services.
• Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state‑issued driver's license any other licence(s) (as required by federal, state and local laws) to operate a company vehicle. Required
• Safelite SafeTech™ certification Required

Experience Qualifications

• Must be 18 years of age or older. Required

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.