Safety Manager

Beacon Mobility; Union (NJ); On-site; USD 100,000 - 105,000; Full time

Job summary

Easton Coach Company LLC is seeking a training and operations supervisor to oversee driver onboarding, classroom and on-road instruction. You will observably mentor drivers, ensure compliance with policies, and manage selection and training programs to maintain safe, reliable service.

The role requires DOT medical card, CDL with Passenger Endorsement, and proven leadership in fast-paced environments. A strong focus on customer service and safety is essential for success.

Qualifications

• Two years' demand-responsive customer service experience.
• DOT medical card issued by a company provider.
• CDL with Passenger Endorsement required.
• Strong training and evaluation skills.
• Ability to lead, coach and mentor staff.

Responsibilities

• Conducts new hire orientation and driver training.
• Provides road training and observation to ensure policy compliance.
• Assesses drivers on service, passenger assistance and safety.
• Performs ride-alongs to monitor KPIs and performance.
• Responds to accidents and reports appropriately.
• Directs interviewing, selection and recruitment of operators.
• Manages driver training; may retrain and discipline as needed.
• Supports safety training and maintains safety records.
• Coordinate compliance with laws and company objectives.
• Performs additional duties as assigned.

Skills

Customer service

Leadership

Coaching

Driver training

Job description

Easton Coach Company LLC

Duties and responsibilities include:

• Conducts new hire orientation and initial driver training, including classroom and on-road instruction.
• Provide appropriate road training and observation to ensure drivers adhere to policy and training procedures and comply with key performance areas.
• Assesses drivers based on customer service, passenger assistance, proper wheelchair/mobility aid securement, vehicle inspection, and more.
• Performs ride-along to observe drivers’ compliance with key performance areas.
• Responds to accidents and incidents while reporting them appropriately.
• Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
• Directs, conducts or supervises interviewing, selection, and recruitment of adequate operator applicants to effectively provide safe, efficient service.
• Manage driver training and may conduct driver training, recommend retraining, and discipline as required.
• Conduct or assist the General Manager with safety training and meetings. Conduct and review accident/incident investigations and complete reports, maintain complete safety files (example: accident/incident reports, I-9, bus reports, and worker compensation injury reports).
• Maintain or coordinate complete personnel record keeping. Maintain substance abuse file.
• Coordinate compliance with Federal, State, and local laws and work closely with the General Manager or Designee to accomplish company objectives.
• Complete additional duties as assigned.

Minimum Requirements:

• Two (2) years previous demand-responsive customer service (paratransit, taxicab, ambulance, etc.).
• Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
• Department of Transportation (DOT) medical card issued by a company-authorized healthcare provider.
• Effective leadership, coaching, and mentoring abilities are necessary to identify others’ developmental needs and help others improve their knowledge and skills.
• Cooperative, energetic, and enthusiastic attitude.
• Dependable, stress-tolerant, and adaptable, with experience in a fast-paced, multi-functional environment preferred.
• CDL License with Passenger Endorsement Required.

Salary Range: $100,000- $105,000

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.