Safety & Facility Monitor

MTM, Inc.; Hyattsville (MD); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

401(k) with company match

Paid time off and holidays

Maternity/Paternity leave

Casual dress environment

Tuition reimbursement

MTM Perks discount program

Job summary

MTM Transit is seeking a Safety and Facility Monitor in Hyattsville, MD. The role involves site visits, inspections, and monitoring to ensure contractor compliance with MetroAccess standards.

You will review vehicle files, perform on-site observations, and prepare reports while traveling within the DC area most of the time. The position requires a high school diploma or GED, a valid driver’s license, and the ability to work independently with minimal supervision.

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license and clean driving record.
• Ability to work independently with minimal supervision.
• Willingness to travel locally within the DC area 90% of the time.
• Flexibility to work a variety of work schedule/hours.
• Knowledge of MS Outlook, MS Word, MS Excel, and Trapeze.
• 2 years of vehicle inspection experience (preferred).
• 2 years of facilities inspection experience (preferred).
• Prior audit experience (preferred).

Responsibilities

• Conduct periodic inspections of vehicles and equipment used for service under the contract.
• Review vehicle files to ensure maintenance activities are completed.
• Perform routine and random site visits to verify service levels and contract compliance.
• Observe operators and vehicles on streets, document findings, and provide input to MetroAccess.
• Schedule facility and maintenance inspections and audit contractor records.
• Ensure safety and accessibility features are functioning properly.

Skills

Confidentiality

Independent work

MS Outlook

MS Word

MS Excel

Trapeze

Conflict management

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Trapeze

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with WMATA meet and exceed the compliance requirements contained in our contract. This includes performing random and/or scheduled site visits, inspections, and providing street-level monitoring. The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State, and Local regulatory standards. This is an hourly role Monday - Friday, with shifts from either 10:00am - 6:30pm or 11:00am - 7:30pm. Location: 4100 Garden City Dr, Hyattsville, MD 20785

What you’ll do:

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract.
• Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess.
• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately.
• Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards.
• Perform on-site visits and street observations of current MetroAccess customers in the DMV.
• Perform on-street observations of providers’ vehicles, drivers, and services.
• Document on-street observations and provide input to MetroAccess on both positive and negative findings.
• Schedule facility and maintenance inspections.
• Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency.
• Perform random and/or scheduled site visits and inspections.
• Monitor pick-ups and drop-offs at major trip generators for safety and efficiency.
• Ensure safety and comfort features are in good working order (i.e., brakes, tire tread, signals, etc.).
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions.
• Prepare and present comprehensive reports and briefings.
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures.
• Observe operator behavior, driving records, handling of customers, and timeliness of transports.
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings.
• Plan and document deficiencies and provide follow-up reports to management regularly.
• Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner.
• Will ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards.
• Will review the operator’s license, proof of insurance, training certificates, and other documents.
• Other duties as assigned.

What you’ll need:

• Experience, Education & Certifications: High school diploma or G.E.D. equivalent
• Knowledge of appropriate maintenance processes
• Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)
• Skills: Ability to maintain a high level of confidentiality
• Ability to work independently with minimal supervision
• Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 90% of the time
• Flexibility to work a variety of work schedule/hours
• Regular attendance
• Even better if you have…
• Bachelor’s Degree
• 2 years of vehicle inspection experience
• 2 years of facilities inspection experience
• Prior audit experience

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $24.00/hr

Salary Max: $24.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities

At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.