Safety Ambassador

RelentlessBeats LLC; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Relentless Beats in Phoenix hosts large outdoor events, seeking a Safety Ambassador to help secure attendees and support staff. You will monitor crowd behavior, respond to emergencies, and coordinate with organizers and local authorities to keep the event safe and welcoming.

Ideal candidates are 21+, with strong communication, problem-solving abilities, and the stamina to work long shifts outdoors, nights, and weekends. Prior crowd management or security training is a plus.

Qualifications

• Must be 21+
• High school diploma or equivalent; additional education in crowd management or security preferred
• Ability to remain calm under pressure and make quick decisions in high-stress situations

Responsibilities

• Assess risks before and during events and take preventive measures
• Communicate effectively with staff, organizers, and law enforcement
• Monitor crowd behavior and respond to incidents or emergencies
• Follow a zoned schedule with a partner
• Provide direction to distressed individuals and guide fans to medical if needed
• Maintain records of incidents and ensure proper incident reporting

Skills

Interpersonal skills

Communication skills

Flexibility

Crowd management

Conflict resolution

Team supervision

Education

High school diploma or equivalent

Crowd management training

Job description

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

About the Safety Ambassador Position

The Relentless Rangers are responsible for assisting with ensuring the safety and security of the attendees at Relentless Beats events. The ideal candidate should have excellent communication skills, problem-solving skills, and the ability to work in a fast-paced environment. Rangers are responsible for assisting with crowd control, monitoring crowd behavior, responding to any emergencies that may arise during the event, and ensuring that all customer service needs are met.

Key Responsibilities in the Position Includes

• Assess risks and potential hazards before and during events, and take appropriate measures to prevent incidents.
• Communicate effectively with other staff members, event organizers, and local law enforcement to ensure the smooth operation of the event and manage any potential conflicts or issues.
• Monitor crowd behavior and respond promptly to any potential issues or incidents, including crowd disturbances, medical emergencies, or other incidents that may occur.
• Follow a zoned schedule to monitor attendees at events with an assigned partner
• Provide direction or assistance to distressed individuals
• Direct fans to medical when necessary and assist to the Ranger outpost for non immediate concerns
• Be able to recognize signs of overdose, dehydration, illness and discomfort when observing large groups of people and elevate guests in distress to medical or other services timely
• Maintain accurate records of incidents and other relevant information related to crowd management and safety.
• Exercise protocol when approaching and assisting attendees in need.
• Provide a judgment free zone in which attendees are able to decompress and return to the event
• Be able to memorize venue layouts, site details, as well as staff and attendee guidelines including but not limited to: Free water station locations, Vendor locations and restrooms, Evacuation protocol and refuge locations in case of emergency
• Provide exceptional customer service to event fans
• Must be comfortable interacting and communicating with fans in a large crowd

You might be a great fit if you have the following knowledge, skills & abilities:

• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Willingness to work a flexible schedule including nights, weekends and occasional holidays.
• Highly motivated to contribute to an atmosphere in which people work together with enthusiasm and efficacy to produce outstanding results.
• Supervisory skills; ability to supervise and manage team members.
• Lead by example and work collaboratively.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong problem-solving skills and ability to think creatively to find solutions

Education & Experience Requirements

• Must be 21+
• High school diploma or equivalent; additional education in crowd management, security, or related field preferred.
• Strong communication skills, with the ability to motivate and be a part of the team.
• Ability to remain calm under pressure and make quick decisions in high-stress situations
• Ability to work long hours, including evenings and weekends, and to travel to different event locations.
• Ability to stand for long hours-in many cases for the majority of a shift.
• Must pass background checks and have a clean criminal record.

Work Location & Hours

Applicants will be working outdoors in the elements at special events for the majority of the day. .

Physical Requirements

• May experience a wide range of temperature climates on job sites, including extreme outdoor heat and cool temperatures.
• Ability to tolerate loud noise levels and busy environments.
• Ascending/descending stairs.
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing. or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Lifting objects up to 25lbs.