Safety Ambassador

RelentlessBeats LLC; Tucson (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Relentless Beats LLC in Tucson, AZ seeks a Safety Ambassador to help ensure attendee safety at events. You will monitor crowds, respond to emergencies, and coordinate with staff and local law enforcement to maintain order.

This role requires strong communication, calm decision-making under pressure, and flexibility to work nights, weekends, and travel to various venues. A background in crowd management is preferred.

Formación

• Must be 21+ years old.
• High school diploma or equivalent; crowd management or security training preferred.
• Strong communication and teamwork abilities.
• Ability to stay calm under pressure and make quick decisions.
• Willingness to work long hours, including nights and weekends, and travel to event locations.
• Background check with a clean criminal record.

Responsabilidades

• Assess risks and hazards before and during events and act to prevent incidents.
• Communicate with staff, organizers, and local law enforcement to ensure smooth operations.
• Monitor crowd behavior and respond to incidents promptly.
• Follow a zoned schedule with an assigned partner.
• Provide direction to distressed attendees and assist to medical when needed.
• Recognize signs of overdose, dehydration, illness, and discomfort; escalate as required.
• Maintain accurate incident records and report findings.
• Offer exceptional customer service to event fans.
• Interact comfortably with fans in large crowds.

Conocimientos

Interpersonal skills

Communication skills

Flexibility

Supervisory skills

Leadership

Multitasking

Problem solving

Educación

High school diploma

Crowd management or security education

Descripción del empleo

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

About the Safety Ambassador Position

The Relentless Rangers are responsible for assisting with ensuring the safety and security of the attendees at Relentless Beats events. The ideal candidate should have excellent communication skills, problem-solving skills, and the ability to work in a fast-paced environment. Rangers are responsible for assisting with crowd control, monitoring crowd behavior, responding to any emergencies that may arise during the event, and ensuring that all customer service needs are met.

Key Responsibilities in the Position Includes

• Assess risks and potential hazards before and during events, and take appropriate measures to prevent incidents.
• Communicate effectively with other staff members, event organizers, and local law enforcement to ensure the smooth operation of the event and manage any potential conflicts or issues.
• Monitor crowd behavior and respond promptly to any potential issues or incidents, including crowd disturbances, medical emergencies, or other incidents that may occur.
• Follow a zoned schedule to monitor attendees at events with an assigned partner
• Provide direction or assistance to distressed individuals
• Direct fans to medical when necessary and assist to the Ranger outpost for non immediate concerns
• Be able to recognize signs of overdose, dehydration, illness and discomfort when observing large groups of people and eliminate guests in distress to medical or other services timely
• Maintain accurate records of incidents and other relevant information related to crowd management and safety.
• Exercise protocol when approaching and assisting attendees in need.
• Provide a judgment free zone in which attendees are able to decompress and return to the event
• Be able to memorize venue layouts, site details, as well as staff and attendee guidelines including but not limited to: Free water station locations, Vendor locations and restrooms, Evacuation protocol and refuge locations in case of emergency
• Provide exceptional customer service to event fans
• Must be comfortable interacting and communicating with fans in a large crowd

You might be a great fit if you have the following knowledge, skills & abilities:

• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Willingness to work a flexible schedule including nights, weekends and occasional holidays.
• Highly motivated to contribute to an atmosphere in which people work together with enthusiasm and efficacy to produce outstanding results.
• Supervisory skills; ability to supervise and manage team members.
• Lead by example and work collaboratively.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong problem-solving skills and ability to think creatively to find solutions

.

Education & Experience Requirements

• Must be 21+
• High school diploma or equivalent; additional education in crowd management, security, or related field preferred.
• Strong communication skills, with the ability to motivate and be a part of the team.
• Ability to remain calm under pressure and make quick decisions in high-stress situations
• Ability to work long hours, including evenings and weekends, and to travel to different event locations.
• Ability to stand for long hours-in many cases for the majority of a shift.
• Must pass background checks and have a clean criminal record.

Work Location & Hours

Applicants will be working outdoors in the elements at special events for the majority of the day. .

Physical Requirements

• May experience a wide range of temperature climates on job sites, including extreme outdoor heat and cool temperatures.
• Ability to tolerate loud noise levels and busy environments.
• Ascending/descending stairs.
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing. or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Lifting objects up to 25lbs.