Fan Experience Associate

Relentless Beats; Phoenix (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

Relentless Beats is seeking enthusiastic part-time event staff to support on-site operations for upcoming Goldrush events in Arizona. You will assist fans, direct guests, handle lost and found, and help with setup and teardown while maintaining a safe, organized environment.

Ideal candidates have strong communication, customer service experience, and familiarity with ticketing or POS systems. You must be 21+ and able to work nights, weekends, and occasional holidays.

Qualifications

• Must be 21+ years old.
• Minimum 2 years of experience in customer service, retail, or another industry role.
• Proficiency with computers and point-of-sale systems (as trained).
• Willingness to work a flexible schedule including nights, weekends and occasional holidays.

Responsibilities

• Assist upset customers (unless matter must be escalated to manager).
• Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event.
• Maintain understanding of the festival map and layout.
• Assist guests with directions, lost and found, upgrades, and other tasks as assigned.
• Assist with beginning-of-shift set-up.
• Upsell customers to higher ticket types using knowledge of each type available.
• Assist with end-of-night breakdown as needed.
• Maintain a clean and organized work environment.
• Provide friendly and efficient customer service to fans.
• Set a positive example for the team, providing leadership and support when necessary.
• Other tasks as assigned.

Skills

Strong communication

Interpersonal skills

Customer service experience

Tools

Wrstbnd ticketing

Tixr Platform

POS systems

Job description

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

Assist with upset customers (unless matter must be escalated to manager)

Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event

Maintain understanding of the festival map and layout

Assist guests with directions, lost and found, upgrades, and other tasks as assigned

Assist with beginning-of-shift set-up

Upsell customers to higher ticket types using knowledge of each type available

Assist with end-of-night breakdown as needed

Maintain a clean and organized work environment

Provide friendly and efficient customer service to fans

Set a positive example for the team, providing leadership and support when necessary

Other tasks as assigned

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

Key Responsibilities in the Position Include:

• Assist with upset customers (unless matter must be escalated to manager)
• Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event
• Maintain understanding of the festival map and layout
• Assist guests with directions, lost and found, upgrades, and other tasks as assigned
• Assist with beginning-of-shift set-up
• Upsell customers to higher ticket types using knowledge of each type available
• Assist with end-of-night breakdown as needed
• Maintain a clean and organized work environment
• Provide friendly and efficient customer service to fans
• Set a positive example for the team, providing leadership and support when necessary
• Other tasks as assigned

You might be a great fit if you have the following knowledge, skills & abilities:

• Strong communication and interpersonal skills
• Experience with Wrstbnd ticketing platform is a plus
• Experience with Tixr Platform and POS is a plus

Education & Experience Requirements

• Must be at least 21+ years old
• Have at least 2 years of experience in customer service, retail, or another industry role
• Strong communication and interpersonal skills
• Proficiency with computers and point-of-sale systems (as trained)
• Willingness to work a flexible schedule including nights, weekends and occasional holidays

Work Location & Hours

Work will take place on site of the events - typical set up starts an hour before doors open.

Upcoming Event:

September 11-12, 2026: Goldrush Music Festival, Rawhide Events Center, Chandler, Arizona

Physical Requirements

• Ability to tolerate loud noise levels and busy environments
• May experience a wide range of temperature climates on job sites
• Remaining in a stationary position, often standing or sitting for extended periods
• Moving self in different positions to accomplish tasks in various environments
• Repeating motions that may include the wrists, hands, and/or fingers
• Ascending/descending stairs
• Lifting objects up to 25 lbs

Pay Range Part Time / Hourly Rate