Box Office / Ticketing Associate

Relentless Beats; Phoenix (AZ); On-site; USD 22,000 - 28,000; Part time

Job summary

Relentless Beats is seeking a part-time Box Office Associate in Phoenix to sell tickets, monitor entry, and deliver excellent customer service at marquee events. This on-site role demands weekend availability and the ability to work in a fast-paced environment.

On-site duties include processing will-call and guestlist pickups, selling tickets, and scanning for entry using our ticketing system. Candidates should be comfortable with computers and ticketing software and willing to work evenings,

Qualifications

• Must be at least 18 years old.
• Have at least 6 months experience in customer service, box office, retail or similar role.
• Proficiency with computers and ticketing software (as trained).
• Willingness to work a flexible schedule including nights, weekends and occasional holidays.
• Ability to sit or stand for extended periods.

Responsibilities

• First point of contact with fans and guests attending Relentless Beats events
• Processes will call and guestlist pickup transactions
• Sells tickets via ticket system
• Scans tickets for entry
• Provides friendly customer service to fans and helps troubleshoot when needed
• Other tasks as assigned

Skills

Interpersonal skills

Written and verbal communication

Customer service mindset

Flexibility

Tools

Ticketing software

Computers

Job description

About Relentless Beats

Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

About the Box Office Associate Position

The Box Office Associate will be responsible for selling tickets, monitoring fan entry, and providing exceptional customer service to patrons. This individual will work closely with our event coordinators and venue staff to ensure smooth ticketing operations. This position will generally be for Special Events and Festivals, however, Club Show shifts may be available. Weekend availability is required as the bulk of our events are held on weekends.

We are currently hiring for Goldrush 2026 and Decadence 2026. Future opportunities may be available based off performance.

Key Responsibilities in the Position Include:

• First point of contact with fans and guests attending Relentless Beats events
• Processes will call and guestlist pickup transactions
• Sells tickets via ticket system
• Scans tickets for entry
• Provides friendly customer service to fans and helps troubleshoot when needed
• Other tasks as assigned

You might be a great fit if you have the following knowledge, skills & abilities:

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Willingness to work a flexible schedule including nights, weekends and occasional holidays
• Highly motivated to contribute to an atmosphere in which people work together with enthusiasm and efficacy to produce outstanding results
• Strong problem-solving skills and ability to think creatively to find solutions

Education & Experience Requirements

• Must be at least 18 years old
• Have at least 6 months experience in customer service, box office, retail or similar role
• Strong communication and interpersonal skills
• Proficiency with computers and ticketing software (as trained)
• Willingness to work a flexible schedule including nights, weekends and occasional holidays
• Ability to sit or stand for extended periods of time

Work Location & Hours

Work will take place on site of the events - typical set up starts an hour before doors open.

Upcoming Event

September 11-12, 2026: Goldrush Music Festival, Rawhide Events Center, Chandler, Arizona

Physical Requirements

• May experience a wide range of temperature climates on job sites, including extreme outdoor heat and cool temperatures
• Ability to tolerate loud noise levels and busy environments.
• Ascending/descending stairs.
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing. or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Lifting objects up to 25lbs.

Pay Range Part Time / Hourly Rate (minimum pay starts at $16/hr - based on experience)