Safe Haven Lead Residential Staff

Deborah's Place; Chicago (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

Deborah's Place in Chicago seeks a dedicated program coordinator for Safe Haven operations. You will schedule and train volunteers, maintain logs, coordinate meal delivery, and provide crisis intervention to residents and guests. The role emphasizes safety, accuracy, and compassionate service.

You will also support the Residential Manager, manage on-site operations during shifts, and help ensure compliance with program policies while collaborating with staff and external partners.

Qualifications

• Education: High School diploma or equivalent; Bachelor's degree preferred.
• Licensure: Food Handling and Sanitation certification preferred. First Aid/CPR preferred.
• Experience: 2–3 years in social service or residential programs.
• Skills: knowledge of homelessness, mental illness and chemical dependency; strong communication; crisis intervention.
• Valid Illinois driver's license preferred.

Responsibilities

• Coordinate scheduling and training of Safe Haven volunteers.
• Maintain logs and administrative paperwork.
• Ensure safety, security, cleanliness and integrity of the Safe Haven space.
• Provide crisis intervention and assist with Safe Haven operations.
• Act as Residential Manager in absence.

Skills

MS Office

Communication

Organization

Crisis intervention

Professional boundaries

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Position Summary

This position is responsible for daily Safe Haven operations including scheduling and training of Safe Haven volunteers; maintaining timely and accurate logs; meal preparation and delivery; crisis intervention; conducting Safe Haven activities; ensuring safety and integrity of Safe Haven space.

Essential Duties and Responsibilities

Program Management

• Know and comply with policies and procedures of Deborah's Place and the Safe
• Coordinate the scheduling and training of Safe Haven
• Communicate directly and effectively concerns and observations to internal and external service providers.
• Communicate directly and effectively with other Safe Haven staff and
• Ensure program safety, security, cleanliness and integrity of the building during designated hours.This includes staying awake on the overnight
• Prepare and serve
• Ensure the proper ordering, stocking and storage of goods and
• Collaborate with Safe Haven staff to plan & conduct Safe Haven operations and
• Timely and appropriate crisis

Administrative Support

• Provide administrative support to the Residential Manager of the Safe Haven Housing Program and share on call responsibilities two weekends out of the month
• Work with Residential Manager to maintain program goals and comply with reporting requirements.
• Maintain program paperwork and participant files in a clean and orderly fashion.
• Act as Residential Manager in absence of Residential Manager.

Qualifications and Requirements

Education: High School Diploma or equivalent; Bachelor's degree preferred.

Licensure and/or Certification: Food Handling and Sanitation Certification preferred. First Aid/CPR preferred.

Job Experience: 2-3 years of social service and/or residential program experience;

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and chemical dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license preferred.

Deborah's Place is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.