Residential Specialist - On Call Position

Our House, Inc.; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

Our House, Inc. is seeking a Residential Specialist for an on-call role in Atlanta, GA. The position focuses on resident safety, shelter operations, meal support, and maintaining a clean, respectful environment for families in crisis.

Responsibilities include monitoring facility, logging incidents, assisting with meals, and coordinating with staff. Required are 1–3 years in a similar setting, High School Diploma or GED, CPR/First Aid and ServSafe certification.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 to 3 years in a residential program serving families or similar social service setting.
• Certification: CPR/First Aid and ServSafe provided by Our House.

Responsibilities

• Monitor shelter operations during shifts to ensure safety and wellbeing of residents.
• Assist with meal preparation and distribution to meet nutritional needs.
• Maintain cleanliness and organization of common areas; ensure private spaces are clean and safe.
• Document shift activities, resident concerns, and incidents promptly.
• Provide front office coverage and support administrative tasks.
• Foster positive relationships with volunteers and supporters.

Skills

Interpersonal excellence

Organizational strength

Communication proficiency

Technological competence

Professionalism & accountability

Team-oriented leadership

Solution-focused mindset

Commitment to growth

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Specialist - On Call Position

Program:Housing Services On-Call Atlanta, GA, US

3 days ago Requisition ID: 1044

The Resident Specialist is responsible for ensuring the safety of residents and the security of the facility, as well as supporting food service and maintaining cleanliness throughout the shelter.

Resident Specialist play a critical role in creating a safe and stable environment for all individuals in the shelter. Key responsibilities include monitoring the facility, reinforcing shelter policies and procedures, assisting with mealtimes, and ensuring a clean and orderly space.

The Resident Specialist serves as a liaison between residents and staff, documenting key activities and incidents as needed. This role requires strong interpersonal skills, the ability to respond to challenging situations with empathy, and a commitment to helping families regain stability and independence.

Duties and Responsibilities: Monitoring & Safety

• Supervise shelter operations during assigned shifts to ensure the safety and well-being of residents.
• Conduct regular walkthroughs of the facility and monitor resident entry and exit to maintain security.
• Ensure completion of the nightly in/out log and enforce shelter rules, policies, and procedures consistently and fairly.
• Respond to emergencies promptly, including contacting 911 when necessary, and notify the Shelter Director and Senior Director of Housing & Family Services.
• Interact with residents in a supportive and respectful manner, offering guidance and encouragement as needed.
• Provide leadership during evacuation or need to shelter in place by guiding residents to a safe location and reporting emergency to the appropriate parties.

Daily Operations

• Assist with meal preparation and distribution to ensure residents’ nutritional needs are met.
• Monitor and support residents in completing assigned chores and adhering to curfew requirements to promote order and a sense of shared responsibility.
• Maintain cleanliness and organization of common areas; ensure private spaces are clean, orderly, and safe.
• Complete cleaning and setup of rooms following family departures and in preparation for new arrivals.
• Provide front office coverage when needed and support general administrative tasks.
• Foster positive relationships with volunteers and supporters of Our House.

Documentation & Communication

• Maintain accurate and timely documentation of shift activities, resident concerns, incidents, and facility issues.
• Complete incident reports for any reportable events before the end of your shift.
• Submit detailed shift notes and communicate urgent matters directly to the Shelter Director.
• Participate in scheduled staff meetings and supervision to ensure alignment and support team collaboration.
• Report facility repair and maintenance needs to the Shelter Director in a timely manner.

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of Our House. Qualifications: Education

• High School Diploma or GED required.

Experience

• 1 to 3 years of relevant experience in a residential program serving families or a comparable social service setting required.
• Basic Food Preparation and Service Skills required.

Certification Requirements (training provided by Our House).

• CPR/First Aid certification.
• ServSafe certification

Schedule Requirements:

• Shifts may vary based on scheduling needs and staff availability. Must be able to work weeknights, weekends, overnights, and some holidays. The shifts are as follows:
• Monday – Friday: 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM
• Saturday – Sunday: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM

Skills:

• Interpersonal Excellence: Demonstrates exceptional interpersonal skills, with the ability to build strong, respectful relationships with children, families, volunteers, and individuals from diverse backgrounds and life experiences.
• Organizational Strength: Skilled in managing multiple tasks independently with minimal supervision; highly organized with a strong ability to prioritize and plan effectively.
• Communication Proficiency: Excellent verbal and written communication skills; actively listens and responds with empathy and clarity.
• Technological Competence: Proficient in Microsoft Office Suite and other relevant software systems necessary for operational success.
• Professionalism and Accountability: Consistently models professionalism through appearance, punctuality, accountability, and a commitment to the mission and values of Our House.
• Team-Oriented Leadership: Contributes positively to team efforts; guides others with encouragement and integrity while upholding a spirit of collaboration.
• Solution-Focused Mindset: Actively seeks opportunities for improvement, offering thoughtful ideas and suggestions to support broader organizational goals.
• Commitment to Growth: Embraces lifelong learning and demonstrates a consistent desire for personal and professional development.

Physical Requirements:

• Must be able to remain on feet for extended periods while conducting facility walkthroughs and supervising activities.
• Ability to lift and carry up to 25 pounds (e.g., supplies, cleaning materials, food service items).
• Frequent walking, bending, standing, and light physical exertion are required throughout the shift.
• Must be able to respond quickly in emergency situations, including the ability to navigate stairs and confined areas.
• Regular use of hands and arms to operate standard office equipment, prepare meals, and perform light cleaning tasks.
• Visual and auditory ability to monitor resident activity, observe facility conditions, and respond to incidents appropriately.

Health Requirements:

• Proof of Tuberculosis (TB) test clearance required prior to employment.
• Must comply with any additional health screenings or vaccinations required by Our House or other regulatory agencies.
• This position is based in a residential shelter setting and involves regular interaction with families and children in crisis.
• The environment may be fast paced, emotionally charged, and requires flexibility and sound judgment.
• Exposure to noise, interruptions, and varying temperatures may occur, particularly when moving between indoor and outdoor spaces.

Compensation Statement:

The estimated salaryrange reflects an anticipated range for this position. The actual salaryoffered is determined by considering each candidate's knowledge, skills,abilities, years of relevant experience, specific and unique skills, level ofeducation attained, and certifications or other professional licenses held.