Residential Specialist - On Call Position

Our House, Inc; Atlanta (GA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Our House, Inc is seeking a Resident Specialist to help ensure the safety of residents and the security of the shelter, while supporting food service and maintaining cleanliness. The role acts as a liaison between residents and staff, requiring empathy, strong communication, and dependable record-keeping.

Responsibilities include monitoring the facility, enforcing policies, assisting with meals, and documenting incidents.

Qualifications

• High School Diploma or GED required.
• 1–3 years in a residential program or social services setting preferred.
• CPR/First Aid certification and ServSafe certification will be provided by Our House.

Responsabilités

• Supervise shelter operations during shifts to ensure resident safety.
• Conduct facility walkthroughs and monitor resident entry/exit for security.
• Maintain nightly logs and enforce shelter rules consistently.
• Respond to emergencies and notify Shelter Director as needed.
• Assist with meal preparation and distribution to meet residents' nutritional needs.
• Document shift activities and incidents accurately.

Connaissances

Interpersonal skills

Organizational skills

Communication

Tech literacy

Professionalism

Team leadership

Problem-solving

Growth mindset

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

The Resident Specialist is responsible for ensuring the safety of residents and the security of the facility, as well as supporting food service and maintaining cleanliness throughout the shelter.

Resident Specialist play a critical role in creating a safe and stable environment for all individuals in the shelter. Key responsibilities include monitoring the facility, reinforcing shelter policies and procedures, assisting with mealtimes, and ensuring a clean and orderly space.

The Resident Specialist serves as a liaison between residents and staff, documenting key activities and incidents as needed. This role requires strong interpersonal skills, the ability to respond to challenging situations with empathy, and a commitment to helping families regain stability and independence.

Duties and Responsibilities:

Monitoring & Safety

• Supervise shelter operations during assigned shifts to ensure the safety and well-being of residents.
• Conduct regular walkthroughs of the facility and monitor resident entry and exit to maintain security.
• Ensure completion of the nightly in/out log and enforce shelter rules, policies, and procedures consistently and fairly.
• Respond to emergencies promptly, including contacting 911 when necessary, and notify the Shelter Director and Senior Director of Housing & Family Services.
• Interact with residents in a supportive and respectful manner, offering guidance and encouragement as needed.
• Provide leadership during evacuation or need to shelter in place by guiding residents to a safe location and reporting emergency to the appropriate parties.

Daily Operations

• Assist with meal preparation and distribution to ensure residents’ nutritional needs are met.
• Monitor and support residents in completing assigned chores and adhering to curfew requirements to promote order and a sense of shared responsibility.
• Maintain cleanliness and organization of common areas; ensure private spaces are clean, orderly, and safe.
• Complete cleaning and setup of rooms following family departures and in preparation for new arrivals.
• Provide front office coverage when needed and support general administrative tasks.
• Foster positive relationships with volunteers and supporters of Our House.

Documentation & Communication

• Maintain accurate and timely documentation of shift activities, resident concerns, incidents, and facility issues.
• Complete incident reports for any reportable events before the end of your shift.
• Submit detailed shift notes and communicate urgent matters directly to the Shelter Director.
• Participate in scheduled staff meetings and supervision to ensure alignment and support team collaboration.
• Report facility repair and maintenance needs to the Shelter Director in a timely manner.

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of Our House.

Qualifications:

Education

• High School Diploma or GED required.

Experience

• 1 to 3 years of relevant experience in a residential program serving families or a comparable social service setting required.
• Basic Food Preparation and Service Skills required.

Certification Requirements (training provided by Our House)

• CPR/First Aid certification.
• ServSafe certification

Schedule Requirements:

• Shifts may vary based on scheduling needs and staff availability. Must be able to work weeknights, weekends, overnights, and some holidays. The shifts are as follows:
• Monday – Friday:
• 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM
• Saturday – Sunday:
• 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM

Skills:

• Interpersonal Excellence: Demonstrates exceptional interpersonal skills, with the ability to build strong, respectful relationships with children, families, volunteers, and individuals from diverse backgrounds and life experiences.
• Organizational Strength: Skilled in managing multiple tasks independently with minimal supervision; highly organized with a strong ability to prioritize and plan effectively.
• Communication Proficiency: Excellent verbal and written communication skills; actively listens and responds with empathy and clarity.
• Technological Competence: Proficient in Microsoft Office Suite and other relevant software systems necessary for operational success.
• Professionalism and Accountability: Consistently models professionalism through appearance, punctuality, accountability, and a commitment to the mission and values of Our House.
• Team-Oriented Leadership: Contributes positively to team efforts; guides others with encouragement and integrity while upholding a spirit of collaboration.
• Solution-Focused Mindset: Actively seeks opportunities for improvement, offering thoughtful ideas and suggestions to support broader organizational goals.
• Commitment to Growth: Embraces lifelong learning and demonstrates a consistent desire for personal and professional development.

Physical Requirements:

• Must be able to remain on feet for extended periods while conducting facility walkthroughs and supervising activities.
• Ability to lift and carry up to 25 pounds (e.g., supplies, cleaning materials, food service items).
• Frequent walking, bending, standing, and light physical exertion are required throughout the shift.
• Must be able to respond quickly in emergency situations, including the ability to navigate stairs and confined areas.
• Regular use of hands and arms to operate standard office equipment, prepare meals, and perform light cleaning tasks.
• Visual and auditory ability to monitor resident activity, observe facility conditions, and respond to incidents appropriately.

Health Requirements:

• Proof of Tuberculosis (TB) test clearance required prior to employment.
• Must comply with any additional health screenings or vaccinations required by Our House or other regulatory agencies.
• This position is based in a residential shelter setting and involves regular interaction with families and children in crisis.
• The environment may be fast paced, emotionally charged, and requires flexibility and sound judgment.
• Exposure to noise, interruptions, and varying temperatures may occur, particularly when moving between indoor and outdoor spaces.

Compensation Statement:

The estimated salary range reflects an anticipated range for this position. The actual salary offered is determined by considering each candidate's knowledge, skills, abilities, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.