Desk Clerk (Part Time)

Deborah's Place; Chicago (IL); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Deborah's Place seeks an overnight receptionist for its housing sites. You will be the first point of contact for visitors and manage day-to-day desk operations, including policy execution and incident reporting.

Responsibilities include monitoring the facility, answering phones, registering guests, collecting rent receipts, and coordinating meeting room use. You will respond to emergencies according to protocol and maintain clear, professional boundaries. Shift is Fri–Sun 11pm–7am.

Formación

• High School Diploma or equivalent required.
• Fire safety certification within six months of employment.
• 1–2 years of customer service or front desk experience; social service background preferred.

Responsabilidades

• Record building activities on daily log and note occurrences.
• Answer phones, distribute mail and messages to tenants and staff.
• greet visitors, check in tenants, and manage guest register.
• Collect rent payments, issue receipts, and maintain records.
• Coordinate meeting room reservations and prepare incident reports.
• Monitor building safety and respond to emergencies per protocol.

Conocimientos

Customer service

Front desk

MS Office

Crisis intervention

Conflict management

Communication skills

Organization

Educación

High school diploma or equivalent

Fire safety certification

Herramientas

Microsoft Office

Descripción del empleo

Position Summary

As the first point of contact for visitors, this position is responsible for the day to day operation of the reception desk for housing sites of Deborah's Place. The position is also responsible for: the development, implementation and proper execution of desk clerk policy and procedures, including monitoring the facility interior and exterior perimeter; completing security logs, completing written incident reports, answering phones, registering guests, accepting and documenting rent payments and responding to emergency situations according to protocol.

Shift

Friday, Saturday, Sunday 11pm-7am

Essential Duties and Responsibilities

Reception and Office Management

• Record building activities on daily log by noting any occurrences and observations.
• Answer the telephone, take and distribute mail and messages to tenants and Deborah's Place staff.
• Answer door to check visitors and tenants in and out; respond to visitors and tenants' concerns and requests.
• Collect rental payments, issue receipts, enter rent receipts on appropriate record keeping documents.
• Coordinate reservation and preparation of meeting rooms.
• Maintain guest register, submit maintenance requests, prepare incident and rule violation reports.
• Sort and distribute mail for tenants and staff.

Building Safety

• Document all visible building activities on security log, reporting any dangerous or emergency situations to the appropriate staff and calling emergency personnel if necessary.
• Monitor security cameras; ensure guest policy compliance and monitor parking lots to ensure proper usage by authorized personal.
• Respond to emergencies, such as alarms, fire and intrusion by following emergency response protocol.
• Maintain organization's stability and reputation by complying with legal requirements.
• Hourly rounds throughout premises for evening shift/night shift.

Qualifications and Requirements

Education: High School Diploma or equivalent;

Licensure and/or Certification: Fire Safety certification by the City of Chicago required within six months of employment.

Job Experience: 1-2 years of customer service or front desk experience. Social service and/or residential program experience preferred;

Special Knowledge & Skills: Knowledge of security systems; Knowledge of issues surrounding homelessness, individuals with disabilities including mental illness, and chemical dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; practice good judgment with objectivity; dependability; emotional control; integrity; safety management; professionalism; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license preferred.