SaaS Product Support Engineer — Customer Success

Centralize; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Quarterly offsites

Equipment stipend

Parental leave

401(k) included

Job summary

Centralize is seeking a customer-focused technical support professional in the United States to be the first point of contact for customers, resolving issues across chat and video.

You will own the support function end-to-end, from answering questions to developing scalable processes, and you will diagnose issues by digging into logs and unfamiliar codebases with high initiative and clear communication.

Qualifications

• 2+ years in technical support or customer engineering at a fast-growing SaaS company.
• Diagnose issues by digging into logs and unfamiliar codebases.
• Excellent written and verbal communication.

Responsibilities

• Be the first point of contact for customers, resolving issues across chat and video.
• Own the support function end-to-end, from answering questions to developing scalable processes.

Skills

Technical support

Customer engineering

Communication

Job description

Centralize is seeking a customer-focused technical support professional in the United States to be the first point of contact for customers, resolving issues across chat and video.

You will own the support function end-to-end, from answering questions to developing scalable processes, and you will diagnose issues by digging into logs and unfamiliar codebases with high initiative and clear communication.