SaaS Technical Support Engineer - Hybrid + Equity

Duda; Louisville (CO); Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health benefits

401(k) plan

Parental leave

Hybrid schedule

Lunch provided

Résumé du poste

Duda is seeking a Technical Support Engineer to join our Customer Success team in Louisville, CO. You will respond to inquiries via chat, phone, and email, troubleshoot technical issues, and help customers maximize value from our website platform.

This role offers a hybrid schedule (3 days in the office, 2 remote) with health benefits, 401(k), and paid parental leave. You’ll collaborate with Product, Sales, QA, and Account Management to ensure successful customer outcomes.

Qualifications

• 1-2 years of experience providing exceptional customer support in a SaaS or technical software company.
• Technical curiosity and relentlessness to figure out how things work.
• Empathy towards customer’s issues and confidence in your ability to drive them to success.
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial.
• Customer-oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.

Responsabilités

• Respond to customer support inquiries via chat, phone and email promptly and accurately.
• Handle technical escalations and collaborate with peers to coordinate solutions.
• Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success.
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized.
• Advocate for customers needs and contributing to our growing knowledge base of articles and videos.
• Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base.
• As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

Connaissances

Customer support

CRM tools

Google Analytics

Ads

CWV

Empathy

Outils

CRM software

Google Analytics

Advertising platforms

CWV

Description du poste

Duda is seeking a Technical Support Engineer to join our Customer Success team in Louisville, CO. You will respond to inquiries via chat, phone, and email, troubleshoot technical issues, and help customers maximize value from our website platform.

This role offers a hybrid schedule (3 days in the office, 2 remote) with health benefits, 401(k), and paid parental leave. You’ll collaborate with Product, Sales, QA, and Account Management to ensure successful customer outcomes.