Remote SaaS Support Specialist (Technical, B2B)

Granum; Oregon; Ibrido; USD 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverages

401(k) matching

Unlimited PTO

Winter break December 24–Jan 1

Career development resources

Descrizione del lavoro

Granum is seeking a technical customer support specialist to join our remote US-based team. You will handle tier 1 inquiries by phone, email, chat and our ticketing system for a SaaS product, troubleshoot issues, and contribute to knowledge bases.

You’ll partner with product and engineering to resolve bugs, document solutions, and provide empathetic, timely support to business customers. A bachelor’s degree or equivalent experience is required.

Competenze

• Bachelor's degree or equivalent experience.
• Proven ability to diagnose, troubleshoot, and resolve technical issues for a SaaS product.
• Experience in high-volume customer service and cross-functional collaboration.

Mansioni

• Field tier 1 customer inquiries via phone, email, chat, and ticketing system across products/services.
• Troubleshoot issues and implement attainable solutions.
• Escalate bugs to development and provide feedback to improve support processes.

Conoscenze

Technical support

SaaS products

Customer service

Phone/email/chat support

Formazione

Bachelor's degree or equivalent experience

Strumenti

Intercom

Ticketing systems

CRM tools

Descrizione del lavoro

Granum is seeking a technical customer support specialist to join our remote US-based team. You will handle tier 1 inquiries by phone, email, chat and our ticketing system for a SaaS product, troubleshoot issues, and contribute to knowledge bases.

You’ll partner with product and engineering to resolve bugs, document solutions, and provide empathetic, timely support to business customers. A bachelor’s degree or equivalent experience is required.