APAC SaaS Technical Support Specialist (AI & Integrations)

Attio; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equity in an early-stage tech company

12% Superannuation contribution

25 days holiday plus local public holi

Apple hardware

Enhanced family leave

Team off-site in fun places! (We've)

Job summary

Attio is seeking a Technical Support Specialist to join our APAC-focused team in Australia, building deep product knowledge and helping customers solve complex issues. You’ll own technical troubleshooting across APIs, webhooks, and integrations, while delivering empathetic, high-quality support across email, chat, and video.

You’ll work autonomously in a fast-paced environment, align with Product and Engineering to surface feedback, and contribute to knowledge content and best practices to raise

Qualifications

• 2+ years in technical or customer support within SaaS.
• Strong API, integration, and workflow troubleshooting.
• Familiar with Zapier, Make or n8n automation.
• Experience with AI-powered workflows and emerging technologies.
• Autonomous, able to work without constant oversight.
• Clear, concise written and verbal communication.
• Customer empathy and proactive problem solving.
• Curiosity and initiative; collaborative with teams.

Responsibilities

• Provide fast, high-quality support across email, chat, and video.
• Diagnose and resolve complex API, webhook, and integration issues.
• Investigate issues across Attio and third-party platforms, triaging before escalation.
• Advise on and troubleshoot customer-built automations and Attio workflows.
• Support MCP server connections for AI-powered workflows.
• Own APAC regional support as the primary contact.
• Help improve Help Center content and internal docs.
• Develop deep product mastery and stay updated on new features.

Skills

Technical support experience

SaaS knowledge

API troubleshooting

Automation tools

Communication

Customer empathy

Independent work

Problem solving

Tools

Zapier

Make

n8n

Job description

Attio is seeking a Technical Support Specialist to join our APAC-focused team in Australia, building deep product knowledge and helping customers solve complex issues. You’ll own technical troubleshooting across APIs, webhooks, and integrations, while delivering empathetic, high-quality support across email, chat, and video.

You’ll work autonomously in a fast-paced environment, align with Product and Engineering to surface feedback, and contribute to knowledge content and best practices to raise