AI-Savvy Technical Support Pro (Remote)
United States Digital Space LLC
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
United States Digital Space LLC is seeking a Technical Support Advisor to proactively diagnose and resolve client issues across our AI customer service platform. You’ll manage API-related inquiries, support Jira/Zendesk/Salesforce usage, and maintain strong communication with engineering and non-engineering teams.
The role emphasizes proactive problem solving in a remote-first environment. Ideal candidates will demonstrate a track record of handling hard-to-reproduce issues, strong backlog
Qualifications
- Experience resolving non-reproducible issues across product/infrastructure.
- Experience supporting web apps in modern tech stacks.
- Proficient with Jira, Zendesk, Salesforce for issue tracking.
Responsibilities
- Triage, troubleshoot, localize and escalate complex client issues to engineering teams within SLAs.
- Deliver exceptional customer service and technical support to clients.
- Support non-engineering teams in using, debugging, and understanding the platform.
- Maintain and improve internal product documentation for the client support team.
- Become the product expert and translate stakeholder input into clear feature reports.
Skills
Job description
United States Digital Space LLC is seeking a Technical Support Advisor to proactively diagnose and resolve client issues across our AI customer service platform. You’ll manage API-related inquiries, support Jira/Zendesk/Salesforce usage, and maintain strong communication with engineering and non-engineering teams.
The role emphasizes proactive problem solving in a remote-first environment. Ideal candidates will demonstrate a track record of handling hard-to-reproduce issues, strong backlog
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