SaaS Support Engineer: Data Troubleshooter for Customers

Remarcable, Inc.; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Two weeks PTO

Job summary

Remarcable, Inc. is hiring a Support Engineer to help electrical contractors and distributors optimize procurement workflows on our cloud-based platform.

You’ll own technical cases, troubleshoot software issues, and collaborate with Customer Success, Engineering, and Onboarding teams to deliver solutions. Ideal candidates communicate clearly, stay calm under pressure, and are eager to learn SaaS support, data troubleshooting, and system integrations as we scale.

Qualifications

• Experience in SaaS support, service desk, IT support, or a technical customer role.
• Strong Excel skills; familiarity with SQL or eagerness to learn.
• Comfort with troubleshooting workflows and identifying patterns.
• Ability to learn new software systems quickly.

Responsibilities

• Triage inbound support cases, classify issues, and identify next steps.
• Own support tickets end-to-end with clear, consistent communication.
• Perform light data investigation using Excel and basic SQL (or willingness to learn).
• Document troubleshooting steps and escalate with detail when appropriate.
• Collaborate with Customer Success, Engineering, and Onboarding to resolve cases.

Skills

Strong communicator

Customer-focused

Problem solving

Multi-tasking

Detail-oriented

Tools

Excel

SQL

Job description

Remarcable, Inc. is hiring a Support Engineer to help electrical contractors and distributors optimize procurement workflows on our cloud-based platform.

You’ll own technical cases, troubleshoot software issues, and collaborate with Customer Success, Engineering, and Onboarding teams to deliver solutions. Ideal candidates communicate clearly, stay calm under pressure, and are eager to learn SaaS support, data troubleshooting, and system integrations as we scale.