SaaS Renewals Specialist — Revenue Growth

OpenKrill; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare premiums coverage

HSA company contribution

401K match with immediate vesting

Merit increases twice a year

Flexible time off (3–4 weeks)

Leadership mentorship

Job summary

NetDocuments is seeking a Renewal Specialist to protect and grow recurring revenue in our subscription-based products. You will work with the Renewals Manager and collaborate across departments to deliver outstanding service and drive loyalty.

The role emphasizes accurate forecasting, quoting in Salesforce, and maintaining strong customer relationships to ensure renewal success and long-term value.

Qualifications

• Bachelor’s degree in business, marketing, or related field preferred; if you have requisite experience, apply.
• 8+ years of experience in SaaS renewals, customer success, or related roles.
• 5+ years of experience with Salesforce.com or similar CRM; Gainsight is a plus.
• Strong numeracy skills and comfortable working with high-dollar figures.

Responsibilities

• Own a B2B renewal portfolio to maximize recurring revenues.
• Meet and exceed monthly, quarterly, and annual renewal quotas.
• Forecast renewal portfolio with explanation to manager and executives.
• Build quotes and manage renewals in Salesforce.com and related systems.
• Upsell/cross-sell and generate renewal leads.
• Educate customers on products, pricing, and contract terms.

Skills

Attention to detail

Forecasting

Written communication

Autonomous/workload management

Cross-functional collaboration

Education

Bachelor’s degree in business/related field

Tools

Salesforce.com

Gainsight

Excel

Job description

NetDocuments is seeking a Renewal Specialist to protect and grow recurring revenue in our subscription-based products. You will work with the Renewals Manager and collaborate across departments to deliver outstanding service and drive loyalty.

The role emphasizes accurate forecasting, quoting in Salesforce, and maintaining strong customer relationships to ensure renewal success and long-term value.