Remote SaaS Renewal Specialist

NetDocuments; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

HSA company contribution

401K match at 4%

9 paid holidays

Flexible time off 3–4 weeks

Job summary

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. You will play a pivotal role in protecting NetDocuments’ recurring revenue stream, helping grow annual revenue, and delivering world-class customer service.

The preferred daily working hours are 8:00 am MT to 5:00 pm MT. You will work autonomously while collaborating across the Renewal Team and other departments to drive renewals and customer value.

Qualifications

• Bachelor’s degree in business, marketing, or related field; preferred
• 5+ years in SaaS renewals, customer success, or related roles
• 3+ years using Salesforce or similar CRM
• Strong numeracy and data interpretation skills

Responsibilities

• Own a B2B renewal portfolio and maximize recurring revenues
• Meet and exceed quarterly renewal quotas with accuracy
• Forecast renewal portfolio and explain projections to manager
• Create quotes, reprice, upsell/cross-sell using Salesforce and other systems
• Build cyclical renewal relationships with customers
• Educate customers on products, pricing, and contract terms

Skills

Attention to detail

Multi-tasking

Communication

Autonomy

Education

Bachelor’s degree in business, marketing, or related field

Tools

Salesforce

MS Excel

Job description

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. You will play a pivotal role in protecting NetDocuments’ recurring revenue stream, helping grow annual revenue, and delivering world-class customer service.

The preferred daily working hours are 8:00 am MT to 5:00 pm MT. You will work autonomously while collaborating across the Renewal Team and other departments to drive renewals and customer value.