SaaS Renewal Specialist: Grow Recurring Revenue & CS

OpenKrill; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare premiums covered 90%

HSA contribution

401K match

Merit increases

Flexible time off

Leadership mentorship

Job summary

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. You will protect recurring revenue, grow annual revenue, and deliver world-class customer service while collaborating with the Renewal Team and other departments.

The role supports 8:00 am MT - 5:00 pm MT, with a focus on accurate renewals, forecasting, and customer education across Salesforce-powered processes.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• At least 5 years of SaaS renewals experience in Customer Success, Sales, or Support.
• At least 3 years of Salesforce.com experience.
• Strong numeracy and MS Excel skills.

Responsibilities

• Own a B2B renewal portfolio and maximize subscription revenue.
• Meet and exceed quarterly renewal quotas.
• Forecast renewal portfolio with explanations to manager.
• Build quotes and manage renewals in Salesforce; upsell/cross-sell and generate leads.
• Educate customers on NetDocuments products, pricing, and contract terms.

Skills

Attention to detail

Multitasking

Communication skills

Autonomy

Education

Bachelor’s degree in business/marketing

Tools

Salesforce

Excel

Job description

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. You will protect recurring revenue, grow annual revenue, and deliver world-class customer service while collaborating with the Renewal Team and other departments.

The role supports 8:00 am MT - 5:00 pm MT, with a focus on accurate renewals, forecasting, and customer education across Salesforce-powered processes.