SaaS Release Architect: Scale & Automation

NinjaOne, LLC; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Life insurance

Job summary

NinjaOne is seeking a Senior Release Manager to lead end-to-end release processes for our SaaS platform. You will coordinate deployment plans, manage dependencies, and ensure reliable, scalable releases across engineering and product teams.

The ideal candidate has 5+ years in program or project management for software, experience releasing SaaS at scale, strong CI/CD expertise, and familiarity with Jenkins, GitHub Actions, GitLab CI, ArgoCD, and AWS.

Qualifications

• 5+ years Program/Project Management experience with Software Engineering teams.
• Proven experience managing releases for SaaS or cloud-native platforms at scale.
• Experience working with distributed systems and microservices architectures.
• Outstanding organizational, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strong aptitude for quick learning in dynamic environments.
• Ability to influence without authority and drive alignment across engineering and business teams.
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices.
• Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar.
• Working knowledge of AWS or similar cloud platforms.
• Continuous improvement mindset with a focus on scalability and efficiency.
• Bachelor's Degree related to technical discipline or equivalent professional experience.

Responsibilities

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution.
• Coordinates engineering teams and stakeholders for high-frequency, complex releases.
• Onboards internal customers to the Release Engineering platform.
• Assists with requirements and processes for the automated release platform.
• Communicates release status, action items, and updates.
• Assists the Support team with public communications.
• Manages all release communications, schedules, landing pages, and calendar entries.
• Monitors release phase progress with metrics.
• Defines clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution.
• Document and refine process to reduce or minimize release-related risks and issues
• Continuously improves release processes by incorporating best practices.
• Other duties as needed

Skills

Release management

SaaS/cloud

Distributed systems

CI/CD pipelines

AWS

Stakeholder management

Communication

Education

Bachelor's Degree in technical discipline

Tools

Jenkins

GitHub Actions

GitLab CI

ArgoCD

Job description

NinjaOne is seeking a Senior Release Manager to lead end-to-end release processes for our SaaS platform. You will coordinate deployment plans, manage dependencies, and ensure reliable, scalable releases across engineering and product teams.

The ideal candidate has 5+ years in program or project management for software, experience releasing SaaS at scale, strong CI/CD expertise, and familiarity with Jenkins, GitHub Actions, GitLab CI, ArgoCD, and AWS.