SaaS Relationship Architect for Growth & Renewals

Boomtrain; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Boomtrain, based in San Francisco, is seeking a motivated individual to join their team, focusing on client relationships and product evangelism. The ideal candidate should have over three years of experience in a client-facing role, especially with complex software products.

You will be responsible for ensuring customer success by building strong relationships and facilitating product usage. This role also emphasizes project management and requires an understanding of technical architectures.

Qualifications

• 3+ years of professional experience in a client-facing role.
• Experience with complex products like CRM or Marketing Automation Systems.
• Familiarity with various technical architectures.

Responsibilities

• Build high value relationships with clients.
• Expand customer deal sizes by increasing usage.
• Ensure timely resolution of client issues.

Skills

Client-facing skills

Technical architecture understanding

Relationship management

Media, Publishing or eCommerce experience

Job description

Boomtrain, based in San Francisco, is seeking a motivated individual to join their team, focusing on client relationships and product evangelism. The ideal candidate should have over three years of experience in a client-facing role, especially with complex software products.

You will be responsible for ensuring customer success by building strong relationships and facilitating product usage. This role also emphasizes project management and requires an understanding of technical architectures.