SaaS Product Implementation Program Manager - Public Sector

Icertis; Reston (VA); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Equity (RSUs)

Flexible work environment

Paid holidays & PTO

Career development allowance

DEIB programs

Volunteer days

Job summary

Icertis is seeking a senior program manager to lead multi-year SaaS implementations for US federal agencies. You will drive delivery across planning, execution, and customer success, aligning with defense and aerospace requirements while managing budgets and stakeholders.

Ideal candidates bring 8+ years in federal program leadership, strong cross-functional leadership, and deep knowledge of ITAR/DFARS/NIST compliance. A PMP and engineering/CS background are preferred. Hybrid work is offered.

Qualifications

• 8+ years of Digital program or project management in Federal, GovCon, or Aerospace and Defense.
• Success managing large, complex technology implementations in the Public Sector.
• Experience with ITAR, DFARS, or NIST compliance.
• Knowledge of AI-powered solutions and client-facing consulting.

Responsibilities

• Lead and manage complex, multi-year SaaS implementations for Federal clients.
• Ensure timely program execution across planning, delivery, and success phases.
• Apply structured methodologies for defense/aerospace projects.
• Liaise with Federal stakeholders to align with execution models.
• Build trust-based client relationships in high-security environments.
• Manage cross-functional teams with delivery focus and accountability.
• Monitor budgets, risks, and KPIs with proactive escalation.
• Drive continuous improvement and post-implementation analysis.

Skills

Federal GovCon

Program management

Stakeholder liaison

Budget & risk mgmt

Leadership

Client-facing consulting

Growth mindset

Communication

Education

Bachelor’s degree in engineering/CS

PMP certification

Job description

At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more.

Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.

Responsibilities

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Qualifications

• 8+ years of Digital program or project management experience in Federal, GovCon, or Aerospace and Defense
• Demonstrated success managing large, complex technology implementations in the Public Sector market
• In-depth knowledge of Federal, GovCon, or A&D client program management structures and execution frameworks
• Experience working in regulated environments involving ITAR, DFARS, or NIST compliance
• Familiarity with AI-powered solutions and ways of working is a must-have
• Strong leadership and organizational skills, with the ability to drive disciplined execution
• Strong communication skills and experience in client-facing consulting roles
• Growth mindset, and ability to adapt and pivot in a fast-changing environment
• Bachelor’s degree in engineering, Computer Science, or related field required; PMP or related certification preferred

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off – paid
• Free professional and leadership coaching
• Annual personal development allowance

What We Offer

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

Salary Range

Min $117,000 - Max $175,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.

This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.