Program Manager

CACI International Inc.; Washington (District of Columbia); On-site; USD 110,000 - 242,000; Full time

Job summary

CACI International Inc. is seeking a Program Manager to lead a DHS IT support contract, providing program leadership and day-to-day management for a large, geographically dispersed IT operations and support program.

You will ensure all task areas are delivered on time, within budget, and to the performance standards, with a strong focus on customer satisfaction, staffing performance, innovation, and continuous improvement across a 24/7/365 operational environment.

Qualifications

• US citizen with ability to obtain DHS EOD
• Ability to obtain DoD Top Secret/SCI clearance
• 10+ years of experience leading Program Operations
• Experience applying project/program management best practices on federal IT programs
• Experience managing large scale, multi-site IT operations 24/7/365
• Leading geographically dispersed technical teams and subcontractors
• Performance management against SLAs/SLOs and continuous improvement
• Federal contract management fundamentals (FFP, T&M) and budgeting

Responsibilities

• Plan, organize, budget, allocate resources, manage risks and issues, and report on program status
• Coordinate with Government Program Manager, COR, CO and GTMs to align activities with OCIO goals
• Staff across all task areas and maintain staffing targets including timely backfill
• Oversee weekly and monthly contract reporting and documentation
• Lead innovations and continuous improvement initiatives across IT contracts
• Support global deployments and operations, coordinating travel, clearances, and deliverables
• Ensure training and certifications for contractor personnel and conduct onboarding
• Prepare high-quality status briefings, data calls, and SOPs for government stakeholders

Skills

Program management

Communication

Stakeholder management

Leadership

Education

BS/BA degree

PMP certification

Tools

ServiceNow

ITIL

Job description

Job Title: Program Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a Program Manager to lead a DHS IT support contract, providing overall program leadership, strategic direction, and day-to-day management for a large, geographically dispersed IT operations and support program. This role is responsible for ensuring all task areas (Service Desk, IT Field Operations, CONUS/OCONUS, Infrastructure Deployment, Financial/Travel Tier II, Hardware Lifecycle Management, AI Ops, and Surge support) are delivered on time, within budget, and to the performance standards agreed upon, with a strong focus on customer satisfaction, staffing performance, innovation, and continuous improvement across a 24/7/365 operational environment.

Responsibilities:

• Perform program management functions including planning, organizing, budgeting, resource allocation, risk and issue management, and reporting using excellent organizational, writing, interpersonal, executive management, problem solving, and customer service skills
• Work closely with the Government Program Manager (GPM), COR, CO and GTMs to align contract activities with the customer’s OCIO goals, coordinate requirements, prioritize work, and address programmatic and operational issues while maintaining high customer satisfaction and low unresolved issue rates
• Manage staffing across all task areas, including planning, recruiting, onboarding, and retention to maintain full staffing at Mission Critical and Mission Essential sites, maintain a monthly vacancy rate of 3% or less, and ensure timely backfill of all positions (e.g., within 30 calendar days)
• Oversee and approve weekly and monthly contract reporting, including Staffing Reports, Vacancy Reports, budget burn/burndown, performance metrics, trip reports, deployment deliverables, and other required documentation, ensuring quality, accuracy, and timeliness
• Lead the identification and implementation of innovations and continuous improvement initiatives across Vendor Contract Support (VCS), ITFO, and Infrastructure Deployment, including analyzing ticket and performance data and presenting at least one innovation proposal per fiscal year in each area
• Support planning and execution of deployments and special operations worldwide, ensuring that travel, security clearances, resource assignments, and deliverables (e.g., Implementation Project Schedules, as builts, cabling requirements) are properly coordinated and executed
• Ensure all contractor personnel meet training and certification requirements, complete required Government training on time, and maintain current technical skills; oversee contractor to contractor training for Service Desk, ITFO, and other task areas
• Prepare and deliver high quality technical and programmatic documentation (briefings, data calls, presentations, fact sheets, issue papers, SOPs, policies, technical manuals) that clearly communicate status, issues, risks, and recommendations to Government stakeholders.

Required Qualifications:

• US Citizen with ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• Ability to obtain DoD Top Secret/SCI Clearance
• BS/BA degree and 10 + years of applicable experience in leading Program Operations
• Demonstrated experience applying project and program management best practices on federal or similarly complex IT programs
• Significant experience managing large scale, multi site IT operations or service delivery programs, preferably including 24/7/365 environments, service desk, and field operations
• Proven experience leading and managing geographically dispersed technical teams and subcontractors, including staffing strategy, workforce planning, performance management, and resolving hiring/retention challenges for IT professionals
• Demonstrated success managing performance against contractual SLAs/SLOs, monitoring service metrics (e.g., incident response times, customer satisfaction), and driving continuous improvement in service delivery
• Strong experience with federal contract management fundamentals, including FFP and T&M invoicing, budget tracking, risk management, and compliance with performance work statements, QASPs, and surveillance plans
• Excellent communication, executive level briefing, and stakeholder management skills, with experience working directly with senior Government or enterprise executives and cross functional technical teams
• Experience managing 150+ local and geographically dispersed staff
• Ability to travel within the CONUS

Desired Qualifications:

• Direct program management experience supporting DHS, DOJ, or other law enforcement/homeland security customers, ideally with OCIO or similar environments.
• Experience overseeing IT Service Management (ITSM) environments using ServiceNow, including familiarity with ITIL based incident, problem, change, and knowledge management processes
• Background managing programs that include both CONUS and OCONUS operations, including coordination of overseas travel, embassy/consulate environments, and differing time zones and operating conditions
• Experience leading large deployment and infrastructure projects (e.g., office moves, network upgrades, structured cabling projects) including coordination with facilities, GSA, and construction stakeholders
• Prior responsibility for innovation initiatives in IT operations (e.g., designing new troubleshooting playbooks, automation, reusable deployment templates, or process improvements using performance/ticket data)
• Project Management Professional (PMP) certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $109,800 - $241,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.