SaaS Lending Support Analyst – Client Desk

Automatic Data Processing, Inc.; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

defi SOLUTIONS is hiring a Client Support Desk Analyst to join our Atlanta-based Client Services team. This Level 2 Technical Application Support role focuses on supporting auto loan originations and servicing products for major lenders across the United States.

You will engage with system administrators and decision-makers, analyze data, troubleshoot complex issues, and drive resolutions while maintaining strong client relationships and meeting SLAs.

Qualifications

• 3–5 years in lending, financial services, technology, or SaaS environments.
• Experience handling high-volume case or ticket queues.
• Basic SQL query abilities.
• Strong problem-solving and analytical skills.
• Clear written and oral communication with accountability.

Responsibilities

• Review client configurations and business processes to address challenges and satisfy business needs.
• Analyze, troubleshoot, and resolve complex application issues.
• Triage cases to isolate issues and determine priority and resolution path.
• Identify opportunities to enhance client product experiences.
• Communicate effectively with internal stakeholders to meet client expectations.
• Escalate urgent requests and prioritize cases to ensure timely resolutions.
• Determine resolution or alternatives and engage appropriate resources.
• Identify roadblocks and drive progress to resolution.
• Manage assigned cases to meet internal and client SLAs.
• Support software QA testing and validation.
• Perform other duties as required.

Skills

Lending/financial services/tech/SaaS

High volume case/ticketing queues

SQL

Analytical thinking

Communication skills

Job description

defi SOLUTIONS is hiring a Client Support Desk Analyst to join our Atlanta-based Client Services team. This Level 2 Technical Application Support role focuses on supporting auto loan originations and servicing products for major lenders across the United States.

You will engage with system administrators and decision-makers, analyze data, troubleshoot complex issues, and drive resolutions while maintaining strong client relationships and meeting SLAs.