Enterprise SaaS Support Specialist (Hybrid)

LoanPro; Farmington (UT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental coverage

Paid Time Off

HSA

401K Match

Job summary

LoanPro is seeking an Enterprise Support Representative in Farmington, UT to manage inbound client inquiries, resolve configuration issues, and deliver exceptional service to our Enterprise clients. You’ll leverage your technical knowledge, project-management skills, and clear communication to sustain strong relationships and drive customer delight.

You'll own deep product understanding of LoanPro, collaborate with Mid-Market teams, and coordinate with Implementation Engineers to tailor

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• Strong communication and analytical skills with a client-centric mindset.
• Experience working with SaaS products or enterprise software is a plus.

Responsibilities

• Manage inbound client questions and provide effective solutions for Enterprise clients.
• Coordinate with Customer Success Managers and Implementation Engineers to tailor configurations.
• Maintain strong client relationships and ensure customer delight with timely responses.
• Mentor and oversee Mid-Market Support Representatives for enterprise tasks.
• Work collaboratively with cross-functional teams to drive client success.
• Onsite collaboration is required; remote work possible at manager's discretion under hybrid policy.

Skills

Technical acumen

Communication skills

Analytical thinking

Account management

Education

Bachelor's degree in a relevant field

Job description

LoanPro is seeking an Enterprise Support Representative in Farmington, UT to manage inbound client inquiries, resolve configuration issues, and deliver exceptional service to our Enterprise clients. You’ll leverage your technical knowledge, project-management skills, and clear communication to sustain strong relationships and drive customer delight.

You'll own deep product understanding of LoanPro, collaborate with Mid-Market teams, and coordinate with Implementation Engineers to tailor