SaaS IT Help Desk Technician II (Cloud)

TCP Software; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary plus uncapped commission

20 Days of PTO

Comprehensive benefits (Health/Dental/Vision/401K)

Job summary

TCP Software is seeking an IT Help Desk Support II technician to maintain a secure and high-performing technology experience for its workforce. This role includes providing advanced technical support across various platforms, troubleshooting complex incidents, and mentoring junior staff. TCP offers a competitive salary with benefits including PTO, health coverage, and opportunities for community volunteering, ensuring the work-life setup you need for success.

Qualifications

• 2+ years of experience in help desk or technical support roles, preferably in a SaaS or cloud-centric environment.
• Strong knowledge of enterprise hardware, operating systems, and network fundamentals.
• Exceptional communication and customer-service skills supporting a diverse, distributed workforce.

Responsibilities

• Provide advanced technical support for hardware, software, network, SaaS applications, and cloud-service issues.
• Troubleshoot and resolve complex incidents across Windows, macOS, mobile devices.
• Collaborate with IT Operations, Security, Development, and Product teams on escalations.

Skills

Technical support experience

Communication skills

Troubleshooting skills

Knowledge of network fundamentals

Education

2+ years of experience in help desk or technical support

Tools

Azure Active Directory

Intune

Zoom/Teams Rooms

Job description

TCP Software is seeking an IT Help Desk Support II technician to maintain a secure and high-performing technology experience for its workforce. This role includes providing advanced technical support across various platforms, troubleshooting complex incidents, and mentoring junior staff. TCP offers a competitive salary with benefits including PTO, health coverage, and opportunities for community volunteering, ensuring the work-life setup you need for success.