Implementation Manager

Uptick; Denver (CO); Hybrid; USD 80,000 - 92,000; Full time

Benefits offered by this job

401(k) match

PTO 18 days + birthday

11 paid holidays

Company retreats

Competitive salary

Job summary

Uptick in Denver is seeking an Implementation Manager for SMB and Enterprise clients. This US-based, hybrid role requires 2-3 days per week at our LoHi office, reporting into the Implementation Lead, NA.

You will guide onboarding from sales handover through data, configuration and training, coordinating across time zones and teams. This is an early-stage US-based position with growth potential and a focus on efficient decision-making.

Qualifications

• SaaS implementation or customer-facing experience required.
• Proficient with Excel and Google Sheets.
• Ability to prioritise, track, and report on client implementation status.
• Experience coordinating across time zones and teams.
• Detail-oriented, organized, and data-driven.

Responsibilities

• Solution-based thinker who can self-manage in tricky situations as Uptick grows at pace.
• Process and documentation specialist who will help continue to shape and build Uptick's US-based internal resources to assist this growing team.
• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best suit their needs.
• Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success.
• Time management - Driving adherence to project timelines to deliver projects to schedule.
• Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders.
• System configuration - Hands-on configuration of client data to the default or agreed scope.
• Training - delivery of training services to clients, including office & technician sessions for different audiences.

Skills

SaaS implementation experience

Customer facing experience

Excel

Google Sheets

Prioritisation

Time management

Cross-time-zone collaboration

Attention to detail

Communication

Problem solving

Tools

Excel

Google Sheets

Job description

Location: Denver (Hybrid - Min 2-3 days/week at our office in LoHi)

Employment Type: Full-Time, Permanent

We’re looking for a systematic and experienced Implementation Manager for SMB and Enterprise clients who is based in the US, reporting into the Implementation Lead, NA. This role will assist clients with their onboarding - from sales handover, to data, to configuration and training.

You will be one of the early-stage US based team members as we grow rapidly. Uptick will empower the person in this role to grow their career with efficient and effective decision-making, problem solving and communication.

Job Requirements

• SaaS Implementation or Customer Facing experience
• Technologically adept, technically precise
• Proficiency with Excel / Google Sheets
• Innately curious, driven to learn and become an Uptick expert via our self-access resources
• Ability to prioritise, track and report on client implementation status
• Delegation and collaboration within and across teams in different time zones
• Agility, resilience and attention to detail
• The ability to deal with multiple priorities. This is a busy role and you will need to like that energy and pace to be successful.
• Compassionate, articulate, and solutions-focused to deliver excellent customer and commercial outcomes.
• Highly organized, adaptable and data-driven.

Job responsibilities

• Solution-based thinker who can self-manage in tricky situations as we grow at pace
• Process and documentation specialist who will help continue to shape and build Uptick's US-based internal resources to assist this growing team
• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best suit their needs
• Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success
• Time management - Driving adherence to project timelines to deliver projects to schedule
• Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholdersSystem configuration - Hands-on configuration of client data to the default or agreed scope
• Training - delivery of training services to clients, including office & technician sessions for different audiences

What We Offer:

• A human-first team that values growth, excellence and care
• Competitive salary and benefits
• 401(k) match at 4% of base salary
• 18 days PTO + 1 extra day for your birthday
• 11 paid public holidays
• Plus other exciting perks like company retreats!

Annual Salary Range: 80,000 - 92,000 DOE

Equal Opportunity Employment:

Our software supports the technicians in keeping people safe, and we're driven by passion, skill, and a commitment to making a difference. We hire the best person for the job, regardless of race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition, creed, ancestry, national origin, or any other legally protected status. Equal opportunity makes us stronger and more effective.