SaaS Implementation Lead — Flexible Hours & ESOP

BIS Safety Software; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Health spending account

Flexible working hours

On-site parking

Growth opportunities

Job summary

BIS Safety Software is seeking a Software Implementation Specialist to lead onboarding and drive successful client adoption for a diverse portfolio of mid-market to large enterprise clients. You will guide customers from kickoff through successful adoption of BIS Safety Software, tailoring the experience to each organization’s workflows and learning needs.

You will deliver engaging training sessions (virtual or in-person), build strong relationships with client teams, and coordinate timelines to

Qualifications

• 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
• Experience working with SaaS platforms or other technology products.
• Demonstrated experience managing multiple client implementations/projects simultaneously.

Responsibilities

• Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
• Deliver engaging virtual and/or in-person training sessions tailored to each client’s workflows, business processes, and learning needs.
• Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
• Configure client environments, including training matrices, user setup, and implementation requirements.
• Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
• Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
• Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
• Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
• Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
• Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.

Skills

Customer Success

Onboarding

Software Implementation

Training

SaaS

Job description

BIS Safety Software is seeking a Software Implementation Specialist to lead onboarding and drive successful client adoption for a diverse portfolio of mid-market to large enterprise clients. You will guide customers from kickoff through successful adoption of BIS Safety Software, tailoring the experience to each organization’s workflows and learning needs.

You will deliver engaging training sessions (virtual or in-person), build strong relationships with client teams, and coordinate timelines to