SaaS Implementation Lead

Points North; BLOOMINGTON (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Employer-matching retirement contributions

Generous PTO and paid holidays

Professional development opportunities

Remote or hybrid work options

Job summary

Points North in Bloomington, MN is seeking an Implementation Specialist who will own customer implementation processes and advocate for client needs. This role requires at least 2 years of client-facing experience in the software industry and 1 year of SaaS implementation. Key responsibilities include system configuration, user training, and managing project timelines, all while maintaining high customer satisfaction. Strong problem-solving skills are essential. The position includes comprehensive health benefits and generous time off.

Qualifications

• 2+ years customer-facing experience within the software industry.
• 1+ years SaaS implementation experience, highly preferred.
• Experience implementing and/or supporting software.

Responsibilities

• Own the full customer implementation processes.
• Run user training sessions.
• Document all client communication in our CRM.

Skills

Client-facing experience

Problem-solving skills

Project management

Communication skills

Education

Bachelor's degree or equivalent industry experience

Job description

Points North in Bloomington, MN is seeking an Implementation Specialist who will own customer implementation processes and advocate for client needs. This role requires at least 2 years of client-facing experience in the software industry and 1 year of SaaS implementation. Key responsibilities include system configuration, user training, and managing project timelines, all while maintaining high customer satisfaction. Strong problem-solving skills are essential. The position includes comprehensive health benefits and generous time off.