SaaS Implementation & Customer Success Lead

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K, medical, dental, and vision care

On-the-job/cross-training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. in Raleigh, NC seeks a project-oriented professional to lead customer initiatives from kickoff to completion, ensuring delivery on time and within budget.

You will bridge customers and engineering teams, gather requirements, manage documentation, and drive satisfaction while expanding OpenBlue software adoption. Ideal candidates will bring strong communication, business analysis, and stakeholder management skills, with experience in software configuration and

Qualifications

• Experience delivering exceptional customer experiences and driving success.
• Experience managing projects and coordinating cross-functional teams.
• Experience with SaaS implementations or onboarding projects.
• Demonstrated software or system configuration experience.
• Strong business analysis and requirements gathering skills.
• Excellent written and verbal communication in diverse audiences.

Responsibilities

• Lead customer projects from kickoff through completion, on time and within budget.
• Serve as liaison between customers and technical teams, gathering requirements.
• Manage project docs, communicate status, and drive customer satisfaction.
• Provide regular updates to leadership and stakeholders.
• Train users on system capabilities and best practices.
• Develop and maintain project documentation including plans and reports.

Skills

Customer success

Project management

Communication

Requirements gathering

Stakeholder management

Cross-functional coordination

Problem solving

Relationship building

Education

Bachelor's degree or equivalent

Tools

AutoCAD

Job description

Johnson Controls, Inc. in Raleigh, NC seeks a project-oriented professional to lead customer initiatives from kickoff to completion, ensuring delivery on time and within budget.

You will bridge customers and engineering teams, gather requirements, manage documentation, and drive satisfaction while expanding OpenBlue software adoption. Ideal candidates will bring strong communication, business analysis, and stakeholder management skills, with experience in software configuration and