SaaS HealthTech Senior Solutions Analyst (Remote)

Pointclickcare; Oregon; On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs andResources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition

Job summary

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional customer experiences for our cloud-based healthcare SaaS platform. You will troubleshoot complex issues, prioritize tasks, and ensure smooth administration and patient care workflows in long-term care facilities.

Reporting to the Sr Manager, Customer Support, you will mentor teammates, document problems, and collaborate across teams to exceed expectations while adhering to policies and best practices.

Qualifications

• Understand the business processes and practices within a long-term care or medical facility.
• RCA certification is an asset.
• Excellent communication skills, written and oral.
• Able to multi-task in a fast-paced environment.
• Patient and active listener with empathy.
• Experience using PointClickCare is required.
• Experience supporting web-based SaaS applications (1-2 years).
• Experience in Care Delivery, Care Coordination, BI, or Financial Performance in relevant facilities.

Responsibilities

• Provide world-class customer support and drive outcomes for clients with administration, configuration, and utilization questions.
• Develop in-depth knowledge of cloud-based software to support patient care in long-term facilities.
• Diagnose and resolve complex technical issues via log analysis, research, or recreation.
• Collaborate cross-functionally to deliver quality service and resolutions.
• Maintain and update knowledge base content and contribute best practices.

Skills

LTC domain knowledge

Customer support

Communication skills

Problem-solving

Multi-tasking

SaaS familiarity

Active listening

Empathy

RCA certification

PointClickCare experience

Education

Bachelor’s degree or post-secondary schooling

Job description

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional customer experiences for our cloud-based healthcare SaaS platform. You will troubleshoot complex issues, prioritize tasks, and ensure smooth administration and patient care workflows in long-term care facilities.

Reporting to the Sr Manager, Customer Support, you will mentor teammates, document problems, and collaborate across teams to exceed expectations while adhering to policies and best practices.