Senior Solutions Analyst - Cloud HealthTech + Flexible PTO

PointClickCare; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Retirement plan matching

Flexible paid time off

Parental and caregiver leaves

Wellness support

Employee recognition programs

Job summary

PointClickCare is a founder-led health tech company delivering cloud-based software to long-term and post-acute care providers. We are seeking a dedicated support engineer to handle complex technical queries, troubleshoot cloud solutions, and help customers optimize workflows.

You will mentor teammates, contribute to knowledge base content, and document interactions to exceed service delivery KPIs, while engaging in ongoing professional development within a collaborative culture.

Qualifications

• Resolve issues via log analysis, research, and problem recreation.
• Mentor team members and author knowledge base content.
• Document interactions and exceed service delivery KPIs.

Responsibilities

• Resolve issues via log analysis, research, and problem recreation.
• Mentor team members and author knowledge base content.
• Document interactions and exceed service delivery KPIs.

Skills

Technical support

Cloud-based solutions

Troubleshooting

Log analysis

Tools

Knowledge base software

Job description

PointClickCare is a founder-led health tech company delivering cloud-based software to long-term and post-acute care providers. We are seeking a dedicated support engineer to handle complex technical queries, troubleshoot cloud solutions, and help customers optimize workflows.

You will mentor teammates, contribute to knowledge base content, and document interactions to exceed service delivery KPIs, while engaging in ongoing professional development within a collaborative culture.