Sr. Solutions Analyst (TAM- Clinical) (Fully Remote)

PointClickCare; United States; À distance; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Retirement plan matching

Flexible paid time off

Parental and caregiver leaves

Wellness support

Employee recognition programs

Résumé du poste

PointClickCare is a founder-led health tech company delivering cloud-based software to long-term and post-acute care providers. We are seeking a dedicated support engineer to handle complex technical queries, troubleshoot cloud solutions, and help customers optimize workflows.

You will mentor teammates, contribute to knowledge base content, and document interactions to exceed service delivery KPIs, while engaging in ongoing professional development within a collaborative culture.

Qualifications

• Resolve issues via log analysis, research, and problem recreation.
• Mentor team members and author knowledge base content.
• Document interactions and exceed service delivery KPIs.

Responsabilités

• Resolve issues via log analysis, research, and problem recreation.
• Mentor team members and author knowledge base content.
• Document interactions and exceed service delivery KPIs.

Connaissances

Technical support

Cloud-based solutions

Troubleshooting

Log analysis

Outils

Knowledge base software

Description du poste

• Provide world-class support for complex technical queries on cloud-based healthcare solutions.
• Remain calm troubleshooting system issues while understanding long-term care workflows.

Key Responsibilities:

• Resolve issues via log analysis, research, and problem recreation.
• Mentor team members and author knowledge base content.
• Document interactions and exceed service delivery KPIs.
• Retirement plan matching and flexible paid time off.
• Parental and caregiver leaves, adoption and wellness support.
• Continuous development and employee recognition programs.

PointClickCare

PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.