Senior SaaS Solutions Analyst — Remote HealthTech

PointClickCare; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs andResources

Parental & Caregiver Leaves

Fertility & Adoption Support

Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Job summary

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional customer support for cloud-based healthcare SaaS solutions. You will manage complex technical queries and work across teams to ensure timely resolutions and high customer satisfaction.

The role requires prioritizing daily tasks, remaining calm during troubleshooting, and understanding administrative workflows in long-term care facilities. Reporting to the Manager, Customer Support.

Qualifications

• 2–3 years in a Customer Support, Help Desk, or Technical Customer Service role.
• Experience handling SaaS customer inquiries and incidents.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide timely, world-class customer support via multiple channels.
• Prioritize incidents by severity and route to appropriate teams when needed.
• Own open cases and follow up until resolution.
• Build and maintain relationships with clients through timely communication.
• Maintain knowledge articles for the support portal.

Skills

Customer support

Time management

Communication

Problem solving

Education

Healthcare / Business / IT degree

Tools

CRM system

API familiarity

Job description

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional customer support for cloud-based healthcare SaaS solutions. You will manage complex technical queries and work across teams to ensure timely resolutions and high customer satisfaction.

The role requires prioritizing daily tasks, remaining calm during troubleshooting, and understanding administrative workflows in long-term care facilities. Reporting to the Manager, Customer Support.