Remote Healthcare Solutions Analyst

PointClickCare

United States

Remote

USD 60,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resource

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

Job summary

PointClickCare is seeking a dedicated Customer Support professional to handle technical queries for our cloud-based healthcare solutions. You will prioritize tasks, troubleshoot issues, and deliver timely resolutions through phone, email, chat, or remote sessions.

Reporting to the Manager, Customer Support, you will work with cross-functional teams to improve patient care workflows and stay current with product updates and AI capabilities in healthcare SaaS. The role is remote for North America.

Qualifications

Healthcare/IT or related degree preferred but not required.
Experience providing web-based application software support.
Prior long-term care industry exposure beneficial.

Responsibilities

Resolve customer issues via phone, email, chat or remote sessions.
Develop in-depth understanding of Billing modules for Senior Living facilities.
Coordinate with other departments to resolve problems promptly.
Document problems in an online system and track status in Salesforce Service Cloud.
Stay current with product releases, AI tools and healthcare SaaS trends.
Available to work 8am–8pm weekdays, with occasional weekends/holidays.