Hybrid Enterprise AI CX Specialist — Premium Support

Harvey; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

4-week onboarding

Professional development stipend

Hybrid work setup

Cross-functional projects

Growth opportunities

Job summary

United States Digital Space LLC is seeking a Customer Experience Specialist to be the frontline support for enterprise customers, reporting to the CX Manager. You’ll solve technical issues, communicate clearly, and maintain knowledge of our AI-driven products.

The role requires problem solving, empathy, and strong collaboration across teams. This position follows a fixed Wednesday-Sunday schedule with weekend coverage, and offers a hybrid office/remote setup designed to keep you engaged and

Qualifications

• 3+ years in a fast-paced technical support role for AI-driven products.
• Excellent written and verbal communication.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Strong problem-solving and critical-thinking abilities.
• Organized and adaptable with multi-tasking capabilities.

Responsibilities

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, elevate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials.
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Skills

Empathy

Communication

APIs

CRM tools

Problem solving

Teamwork

Tools

CRM systems

Job description

United States Digital Space LLC is seeking a Customer Experience Specialist to be the frontline support for enterprise customers, reporting to the CX Manager. You’ll solve technical issues, communicate clearly, and maintain knowledge of our AI-driven products.

The role requires problem solving, empathy, and strong collaboration across teams. This position follows a fixed Wednesday-Sunday schedule with weekend coverage, and offers a hybrid office/remote setup designed to keep you engaged and