SaaS Application Support Associate (Hybrid)

Trintech Inc.; Plano (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Open paid time off

Hybrid schedule

Comprehensive healthcare and wellness

100% company-paid volunteer time

401k with company match

Pet Insurance

Tuition/Continuing Education

Job summary

Trintech Inc. in Plano, Texas, is seeking a customer support specialist to troubleshoot issues, collaborate with cross‑functional teams, and deliver excellent support for at least one Trintech application.

You will monitor KPIs to align with business goals, work in a hybrid setup between the corporate office and your home, and participate in rotating Saturday shifts and regional holidays. Strong communication, analytical skills, and basic SQL are required, along with SaaS experience and

Qualifications

• BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience required.
• 0-2 year of customer service experience in a SaaS Software environment desired.
• Strong verbal and written communication skills required.
• Exceptional deductive reasoning and analytical skills.
• Basic/intermediate SQL knowledge and GenAI Prompt Engineering required.
• Experience using Salesforce or other CRM ticketing systems.
• Knowledge of Microsoft Office products.
• Proven ability to maintain KPIs at or above group average on a quarterly basis required.

Responsibilities

• Identify, troubleshoot, and solve issues being reported.
• Work cross functionally with other team resources to resolve reported issues and escalate complex issues to SME's, SaaS team, and technical experts.
• Provide excellent support for at least one Trintech application.
• Monitor and maintain KPI performance to align with business objectives.
• Work a rotating Saturday and regional Holiday shift as needed.

Skills

Customer service

Communication

Analytical thinking

SQL

GenAI prompts

CRM tools

Microsoft Office

Education

BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience

Job description

Trintech Inc. in Plano, Texas, is seeking a customer support specialist to troubleshoot issues, collaborate with cross‑functional teams, and deliver excellent support for at least one Trintech application.

You will monitor KPIs to align with business goals, work in a hybrid setup between the corporate office and your home, and participate in rotating Saturday shifts and regional holidays. Strong communication, analytical skills, and basic SQL are required, along with SaaS experience and