SaaS Customer Support Specialist — Pacific/Mountain Hours

Rippling; United States; Remote; USD 31,000 - 32,000; Full time

Job summary

Rippling is seeking a Customer Support professional to help users maximize the value of our finance, HR, and IT platform. You will become a product expert, resolve issues from start to finish, and respond to customers via email, chat, or video in a fast-paced environment.

We value curiosity and continuous learning, offering growth and training opportunities to stay current with product updates. If you are motivated, adaptable, and eager to contribute to a team that helps businesses run smoothly,

Qualifications

• Bachelor’s degree required.
• 1–4 years of customer support experience in a SaaS business.
• Strong problem-solving and attention to detail.
• Excellent time management and prioritization skills.
• Excellent written and verbal communication in English.
• Ability to work a shift between 9am–6pm PST from a Pacific or Mountain timezone state.

Responsibilities

• Become a product expert and maintain knowledge to assist customers and colleagues.
• Own customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Diagnose and resolve product or service issues and follow up to ensure resolution.
• Document and track customer interactions in the CRM system.
• Collect customer feedback and share insights with Product and Engineering teams.
• Stay up-to-date with policies and product updates to provide accurate information.
• Meet schedules and deadlines to ensure customer needs are met.
• Deliver exceptional service and strive for customer satisfaction.

Skills

Problem solving

Troubleshooting SaaS product

Time management

Excellent communication (English)

SaaS knowledge

Education

Bachelor’s degree

Job description

Rippling is seeking a Customer Support professional to help users maximize the value of our finance, HR, and IT platform. You will become a product expert, resolve issues from start to finish, and respond to customers via email, chat, or video in a fast-paced environment.

We value curiosity and continuous learning, offering growth and training opportunities to stay current with product updates. If you are motivated, adaptable, and eager to contribute to a team that helps businesses run smoothly,