SaaS Customer Support Specialist (EdTech)

Everway

United States

Remote

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Bonus opportunities

Flexible work schedules

Health & wellness benefits

Job summary

Everway is a global, neuroinclusive company reshaping how people understand technology. We are seeking a Customer Support Specialist to assist customers via chat, phone, and email, troubleshoot issues, and guide subscribers through product usage.

You will contribute to a growing knowledge base and collaborate across teams to improve the support experience. You will work in a fast-paced SaaS environment, leveraging AI tools to enhance workflow efficiency and ensure high-quality customer

Qualifications

2+ years in customer support or related role.
Clear communication, able to explain technical concepts.
Experience across chat, phone, and email channels.
Experience diagnosing technical issues and handling inquiries.
Experience using CRM/ticketing platforms such as Zendesk or Salesforce.
Maintaining or contributing to knowledge base content.

Responsibilities

Provide customer support across chat, phone, and email channels, resolving issues promptly.
Diagnose and resolve technical issues; escalate complex cases to QA/Development when needed.
Support subscription management requests, including account updates and inquiries.
Answer product questions and help customers use our products effectively.
Maintain and improve the knowledge base with articles and FAQs.
Collaborate with Customer Success, Product, and other teams to act on feedback.