Account Executive

n2y LLC; Hyde Park Township (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible Work Schedules

Comprehensive Health and Wellness Benefits

Flexible Time Off Plans

Career Growth Development Programs

Job summary

An established industry player in Neurotechnology software is seeking a dynamic Account Executive to drive growth by managing and expanding relationships with existing customers. This role focuses on upselling and cross-selling educational products, ensuring customer satisfaction, and achieving sales targets. The ideal candidate will possess exceptional sales skills, a strong understanding of SaaS, and the ability to navigate complex customer environments. Join a collaborative and innovative team that values curiosity and courage, and take the next step in your career while making a meaningful impact in the educational technology landscape.

Qualifications

• Proven track record of exceeding sales quotas in SaaS or EdTech.
• Ability to communicate value propositions persuasively.

Responsibilities

• Drive customer expansion and upsell within assigned accounts.
• Execute the sales process utilizing the MEDDPICC framework.

Skills

Sales Performance

Negotiation Skills

Public Speaking

Customer Relationship Management

Problem Solving

Multi-threading

Education

Bachelor's Degree in Business or Related Field

Special Education or Speech-Language Pathology Degree

Tools

Salesforce

Job description

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.

We’re a global community of over 550 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

The Account Executive (AE) drives growth within an assigned portfolio of named customers by achieving bookings objectives derived from organizational strategy. The AE primarily sells to existing customers, focusing on upsell and cross-sell opportunities, and playing a role where needed in securing renewals. Top AEs demonstrate expertise at diagnosing and solving customer problems with capabilities delivered by our educational products. We summarize the sales process impact of AEs as Create, Advance, and Close. This role requires up to 40-60% travel to expand relationships and secure renewals. The successful candidate for this role must reside in one of these states, which is within the assigned territory: California and Arizona.

Key Responsibilities

Customer Expansion and Upsell

• Own the expansion and upsell of a defined book of business by identifying opportunities to expand the implementation of existing and new products.
• Create reference-worthy peer relationships deep and wide within assigned accounts via multithreading, by cementing customer retention while developing relationships with buying teams, including key decision makers (“C” level personas).
• Focus on moving customers from single-product to multi-product contracts, which both improves ARR and reduces churn risk.

Pipeline Development and Maintenance

• Execute independent prospecting activities with an existing book of business as required to maintain a total pipeline of opportunities at a minimum of your assigned goals.
• Interact collaboratively with SDRs and Marketing, following the guidelines that define dispositioning of qualified leads.

Sales Process Execution

• Execute the sales process to achieve upsell and cross-sell ARR, utilizing the MEDDPICC framework to qualify opportunities rigorously.
• Guide and lead opportunities through each stage of the sales funnel, collaborating with personnel from allied teams like Demand Gen, Revenue Operations, Finance, Legal, and Customer Success (CS).
• Forecast accurately based on buyer behavior, guided by the MEDDPICC framework.
• Co-own the customer experience post-sale by setting up our delivery teams for success during the sale.
• Engage in company EdTech-specific events and conferences to reinforce customer relationships and amplify our market influence.
• Work closely with Customer Success Managers on smooth handoffs, and at important touchpoints, to achieve shared goals for customers.
• Collaborate with our Demand Gen team to deploy targeted promotions, educational content, and training initiatives aligned with customers’ needs.
• Collaborate with the Renewals and Customer Success teams to create a seamless experience for customers, ensuring alignment on upsell potential and retention strategy.
• As a secondary responsibility, step in to support Customer Success Managers (CSMs) and Renewal Operations Executives (ROEs) renewal efforts for high-value customers as needed.

Performance and Reporting

• Achieve and exceed quarterly and annual targets.
• Focus on prioritized customer segments and track progress in pipeline health, opportunity coverage, and customer engagement.
• Ensure CRM hygiene in Salesforce, maintaining real-time documentation for accurate forecasting and effective inputs to deal strategy.
• Previous experience working in SaaS or SaaS EdTech, with a proven track record of exceptional sales performance exceeding set quotas.
• Hands-on experience with CRM systems (preferably Salesforce).
• Ability to travel up to 50% as needed.
• Ability to plan and prioritize effectively among an array of opportunities.
• Ability to communicate value propositions persuasively.
• Effective negotiation and closing techniques.
• Public speaking and objection handling skills.
• Demonstrated experience executing modern, multi-touch, multi-modal prospecting sequences, embracing the power of the phone call.
• Ability to multi-thread: Navigate higher and wider within districts.
• Bachelor’s Degree in a business discipline or related field preferred.
• Solid understanding of state educational trends, technology, and educational budget cycles.
• Special education or speech-language pathology degree, or extensive experience working with students with disabilities, is a plus.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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