B2C Customer Support Specialist – Weekend/Evening Shifts

Motus; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Job summary

Motus is seeking a proactive Customer Support Agent to be the first point of contact for Everlance users. You will resolve issues, answer questions, and ensure a seamless experience across phone, email, and chat channels.

You will collaborate with fellow agents and leadership to maintain industry-leading service standards. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• 1 year or more of customer service or support experience (tech or SaaS experience preferred).
• Strong English communication skills, both written and verbal.
• Tech-savvy with the ability to learn new systems quickly.
• Comfortable working in a fast-paced environment and handling multiple tasks.
• Proven ability to assist customers across multiple channels, including phone, email, and live chat.

Responsibilities

• Resolve and respond to end-user and customer requests and issues via phone, email, and webchat within established service levels.
• Delight end-users and client administrators with a positive, customer-centric approach to resolution.
• Lead customers' expectations and experience to achieve high customer satisfaction.
• Manage, monitor, and record all customer cases, updates, and tasks in proper channels.
• Review and process customer forms and documentation.
• Serve as SME on designated Everlance products and support tasks and processes.
• Liaise with team management for escalations and timely resolution of issues.
• Ability to work after hours and on weekends as needed.

Skills

Customer service

Communication skills

Multichannel support

Tech-savvy

Tools

Zendesk

Salesforce

Job description

Motus is seeking a proactive Customer Support Agent to be the first point of contact for Everlance users. You will resolve issues, answer questions, and ensure a seamless experience across phone, email, and chat channels.

You will collaborate with fellow agents and leadership to maintain industry-leading service standards. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced environment.