SaaS Customer Support & Platform Enablement Specialist

Funeral Directors Life; Abilene (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

24-hour fitness center

Free fruit and beverages

Job summary

Directors Investment Group (DIG) is seeking a self-motivated Customer Service (Operations Support) Specialist to join the PASSARE team in Abilene, TX. You will configure the Passare cloud SaaS platform, provide phone and email support, and collaborate with sales and support to ensure customer satisfaction.

The role emphasizes data tagging, webinar training, and rapid problem resolution in a growth-focused environment. Strong communication and organizational skills are required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer support or operations preferred (2 years).
• Excellent written and verbal communication are essential.
• Ability to enter data accurately and type efficiently.
• Strong problem solving and multitasking capabilities.
• Comfort with web-based and database tools and data tagging.

Responsibilities

• Provide phone and email customer support.
• Answer troubleshooting calls and provide technical assistance.
• Create and manage configurations of the Passare SaaS for customers.
• Load and validate customer system data.
• Create online versions from documents with data tagging.
• Schedule and set up webinars for training with customers.
• Utilize Knowledge Base to ensure accurate processes.

Skills

Excellent communication

Data entry skills

Typing skills

Multi-tasking

Information gathering

Problem solving

Organizational skills

Commitment to values

Education

High school diploma or equivalent

Tools

Word

PDF templates

Job description

Directors Investment Group (DIG) is seeking a self-motivated Customer Service (Operations Support) Specialist to join the PASSARE team in Abilene, TX. You will configure the Passare cloud SaaS platform, provide phone and email support, and collaborate with sales and support to ensure customer satisfaction.

The role emphasizes data tagging, webinar training, and rapid problem resolution in a growth-focused environment. Strong communication and organizational skills are required.