Customer Service (Ops Support) Specialist - PASSARE

Directors Investment Group; Abilene (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

24-hour fitness center

Free fresh fruit and beverages

Corporate university

Book studies

Personal growth opportunities

Job summary

Directors Investment Group (DIG) in Abilene, TX is seeking a self-motivated Customer Service (Operations Support) Specialist to configure the Passare online platform and provide skip-level customer support. This full-time role collaborates with sales and support teams to achieve customer satisfaction and fast-paced growth.

Responsibilities include phone/email support, platform configuration, data loading and tagging, and webinar training with customers, leveraging the company’s knowledge base

Qualifications

• High school diploma or equivalent.
• Preferred 2 years experience in customer support or operations.

Responsibilities

• Provide phone and email customer support.
• Answer troubleshooting calls, build platform knowledge and provide technical assistance.
• Create and manage configurations of the Passare SaaS system for customers.
• Load and validate customer system data.
• Create from customer documents online versions with data tagging.
• Training responsibilities include scheduling and setting up webinars with customers.
• Utilize Knowledge Base to ensure processes are completed accurately.

Skills

Excellent communication

Data entry

Multi-tasking

Attention to detail

Time management

Organizational skills

Gather accurate information

Problem solving

Web/database tools

Education

High school diploma or equivalent

Tools

Passare SaaS

CRM tools

Job description

We are currently seeking a self-motivated, professional individual to join our CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST role. As part of the customer onboarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company. This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!

To learn more about Passare visit our website at https://www.passare.com/

Requirements

• High school diploma or equivalent
• Preferred 2 years experience in customer support or operations

Responsibilities

• Provide phone and email customer support
• Answer troubleshooting calls, build platform knowledge and provide technical assistance
• Create and manage configurations of the Passare SaaS system for customers
• Load and validate customer system data
• Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
• Training responsibilities include scheduling and setting up webinars with customers
• Utilize Knowledge Base to ensure processes are completed accurately

Qualifications

• Excellent written and verbal communication skills
• Excellent data entry and typing skills
• Ability to multi-task, set priorities, and manage time effectively
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use and manage web-based and database tools
• Strong organizational skills
• Commitment to company values

About Directors Investment Group

Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind. DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly. Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer