SaaS Customer Support Associate (Entry Level)

Financial Software Solutions, LLC; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

A fast-growing SaaS fintech company is seeking a Customer Support Specialist – Level 1 in Houston, Texas. This customer-facing role emphasizes exceptional service through phone and digital support channels, focusing on issue intake and basic troubleshooting. Ideal candidates will have 1-2 years of customer support experience, strong communication skills, and a professional mindset. The position offers competitive benefits including health and dental insurance, 401(k) matching, and a supportive team environment.

Qualifications

• 1-2 years of experience in SaaS customer support or help desk.
• Excellent phone presence and active listening skills.
• Comfortable using remote tools.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Assist customers with platform questions and basic troubleshooting.
• Deliver remote customer training sessions and webinars as needed.

Skills

Customer support experience

Verbal communication

Problem-solving

Documentation abilities

Remote tools (Zoom, Teams)

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office

Job description

A fast-growing SaaS fintech company is seeking a Customer Support Specialist – Level 1 in Houston, Texas. This customer-facing role emphasizes exceptional service through phone and digital support channels, focusing on issue intake and basic troubleshooting. Ideal candidates will have 1-2 years of customer support experience, strong communication skills, and a professional mindset. The position offers competitive benefits including health and dental insurance, 401(k) matching, and a supportive team environment.