Customer Success Associate — Growth & Retention in SaaS

CommanderAI Inc.; California (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

CommanderAI is hiring a Customer Success Associate to join our Marina del Rey office. You’ll manage a book of B2B SaaS accounts from onboarding through renewal, ensuring customers derive value and renew their subscriptions.

Working with the Customer Success Lead, you’ll drive product adoption, monitor usage data, train customers, and uncover expansion opportunities while maintaining clean CRM records and translating customer feedback to Product & Engineering.

Qualifications

• 1–2 years in a B2B SaaS in customer success or support or another customer-facing role.
• You can juggle dozens of accounts without dropping a follow-up.
• Home in on usage data to distinguish healthy accounts from at-risk ones.
• You can train a room of frontline reps and walk an owner through results.
• You work well in ambiguity and take ownership to build processes.
• Bonus: Experience with waste, logistics, or blue-collar B2B industries.

Responsibilities

• Help Manage a Book: onboarding through renewal of a book of accounts.
• Drive Ongoing Adoption: create plans and monitor product usage and engagement.
• Protect Retention: identify at-risk accounts using usage data and sentiment.
• Train and Support: answer questions, troubleshoot, and run live trainings.
• Prove the Value: conduct regular check-ins and business reviews showing value.
• Find Expansion: spot growth opportunities like more seats or new markets.
• Voice of the Customer: capture feedback and relay to Product & Engineering.
• Keep the Record Straight: maintain clean CRM records.

Skills

CRM proficiency

Data-driven

Clear communication

Organizational skills

B2B SaaS experience

Customer relationship management

Tools

CRM software

Job description

CommanderAI is hiring a Customer Success Associate to join our Marina del Rey office. You’ll manage a book of B2B SaaS accounts from onboarding through renewal, ensuring customers derive value and renew their subscriptions.

Working with the Customer Success Lead, you’ll drive product adoption, monitor usage data, train customers, and uncover expansion opportunities while maintaining clean CRM records and translating customer feedback to Product & Engineering.