SaaS Customer Success & Sales Specialist

AvaHR; Mesa (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

VIVAHR is seeking a SaaS sales representative to join the founding sales team in Phoenix. You will use inbound and outbound techniques to sell cloud-based hiring software to small and medium-sized companies, working closely with marketing and software teams to fuel growth.

You will onboard Pros, act as the client advocate, deliver demos, and craft proposals while building strong CRM-driven relationships; a top-performing sales background and strong communication are essential for success in a

Qualifications

• 2 years in a Customer Support or Customer Success role.
• At least 3 years of sales experience as a top performer.
• Experience with CRMs, email marketing, and other cloud software.
• Knowledge of recruiting and hiring technology is a plus.

Responsibilities

• Assist in onboarding new Pros, ensuring they know how to use the platform and how our product and services can support their business needs
• Serve as the primary customer advocate from the start of the client's partnership with us throughout their lifecycle
• Take ownership of customer requests through various support channels and follow problems through to resolution timely and accurately
• Present updates, feedback, or customer stories at team or company meetings
• Report potential fraud or quality issues to the fraud & compliance team
• Act as a primary feedback vehicle by sharing insights and feedback on the client sentiment with marketplace features
• Assist other teams with ticket volume, as needed
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of VIVAHR by collaborating with our internal team and continuously looking for innovative ways to grow the company

Skills

Consultative selling

Excellent communication

Relationship-building

Tools

CRM software

Email marketing tools

Cloud software

Job description

VIVAHR is seeking a SaaS sales representative to join the founding sales team in Phoenix. You will use inbound and outbound techniques to sell cloud-based hiring software to small and medium-sized companies, working closely with marketing and software teams to fuel growth.

You will onboard Pros, act as the client advocate, deliver demos, and craft proposals while building strong CRM-driven relationships; a top-performing sales background and strong communication are essential for success in a